Director, Pharmacy Operations – Non-Dispensing Pharmacy
About The Position
Inizio Engage is seeking a Director of Pharmacy Operations who will serve as Pharmacist in Charge (PIC) to lead and oversee the operations of its non-dispensing digital front door pharmacy supporting Inizo’s HUB services solution. This leadership role is responsible for ensuring full regulatory compliance, operational excellence, and clinical integrity across pharmacy-related program services. As PIC, you will serve as the designated pharmacist responsible for compliance with all applicable state and federal pharmacy regulations, oversight of pharmacy-related workflows, and direct engagement with clients to support program implementation, performance, and quality standards. This role includes close coordination and partnership with Inizio’s Non-Commercial Dispensing Pharmacy and Patient HUB services, client stakeholders, and cross-functional teams. This is a highly visible leadership position requiring strong regulatory expertise, operational oversight, and the ability to collaborate in a dynamic, client-facing environment.
Requirements
- B.S. Pharm or PharmD from an accredited school of pharmacy
- Minimum 5+ years of pharmacy experience, including leadership and regulatory oversight responsibilities
- Prior experience as Pharmacist in Charge (PIC) or comparable pharmacy leadership role strongly preferred
- Active, unrestricted pharmacist licenses in Kentucky
- Additional state pharmacist licenses preferred
- Ability to obtain additional state licensure as directed by the business
- Strong knowledge of non-dispensing pharmacy requirements and compliance frameworks
- Experience supporting specialty pharmacy, HUB services, or non-commercial dispensing pharmaceutical programs preferred
- Demonstrated experience interacting with clients and participating in audits or business reviews
- Proven leadership and team management skills
- Excellent written and verbal communication skills
- Ability to work onsite in the Louisville, KY metropolitan area
Responsibilities
- Oversee non-dispensing pharmacy-related HUB services, ensuring adherence to established business rules, clinical standards, and client program requirements.
- Serve as the designated Pharmacist in Charge for the non-dispensing pharmacy, ensuring compliance with all applicable state and federal regulations for Inizio’s digital front door pharmacy.
- Partner with HUB leadership to ensure program performance meets or exceeds established Service Level Agreements (SLAs) and quality metrics.
- Coordinate closely with patient HUB teams to ensure accurate prescription intake, benefits verification alignment, clinical review workflows, and compliant case documentation.
- Maintain accountability for pharmacy licensure, regulatory inspections, audits, policies, procedures, and recordkeeping requirements.
- Serve as a pharmacy subject matter expert in client meetings, audits, business reviews, and implementation discussions.
- Provide consultative support to prescribers, patients, caregivers, and internal teams as appropriate within a non-dispensing model.
- Oversee pharmacy staff and technician activities, ensuring appropriate supervision, workflow integrity, and regulatory adherence.
- Ensure appropriate documentation, reporting, quality assurance, and security protocols are consistently followed.
- Lead continuous quality improvement initiatives and maintain readiness for board of pharmacy inspections and client audits.
- Maintain confidentiality of patient and program information in accordance with HIPAA and other regulatory standards.
- Support business growth initiatives, including licensing in additional states as required.
Benefits
- Competitive pay that recognizes your experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards that celebrate your contributions
- Continuous growth opportunities through learning, leadership development, and career advancement support
- A collaborative culture where your ideas are valued and your work makes a difference
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What This Job Offers
Job Type
Full-time
Career Level
Director
