Director, Pharmacy Operations Strategy & Integration

Oscar Health•Atlanta, GA

3d•$162,454 - $213,220•Remote

About The Position

Oscar is hiring a Director, Pharmacy Operations Strategy & Integration for its Pharmacy team. Reporting to the SVP, Pharmacy, this role shapes and executes the pharmacy operational excellence agenda for Pharmacy Clinical Strategy and Operations. The Director translates strategic priorities into operating-model improvements, cross-functional programs, vendor capabilities, and scalable workflows that advance affordability, health outcomes, and member and provider experience. The role connects Pharmacy with Clinical, Product, Engineering, Finance, Actuarial, Concierge, Compliance, and PBM/vendor partners, aligning priorities, decisions, and execution to deliver measurable business impact. It balances enterprise affordability, member and provider experience, regulatory compliance, operational quality, and long-term scalability as Oscar advances its pharmacy operating model. This is a fully remote position open to candidates who reside in Atlanta, Georgia. Oscar notes that its work approach may adapt over time and that future models could involve a hybrid presence at the hub office associated with the candidate's metro area.

Requirements

10+ years of experience in healthcare, business operations, strategy and operations, product operations, or program leadership.
7+ years of Managed Care, PBM, pharmacy operations, clinical operations, or related healthcare payer experience.
5+ years leading large-scale, cross-functional strategy, operational transformation, or implementation initiatives from opportunity definition through launch and adoption.
5+ years partnering directly with cross-functional business, Product, Engineering, vendor, or operations teams to set priorities, define requirements, influence solutions, and deliver business outcomes.
Experience interpreting regulatory, compliance, operational, or contractual business needs and translating them into actionable requirements for cross-functional partners.
Experience with strategic planning, roadmapping, business analysis, operational readiness, change management, and translating priorities into executable cross-functional plans.
Experience translating complex operational data and performance information into executive-level insights, recommendations, and governance materials.
Experience managing budgets, capacity models, business cases, or financial performance for operational or transformation initiatives.

Nice To Haves

MBA, MPH, master's degree in Business Administration, or a related field.
Management consulting, internal strategy and operations, process engineering, Lean, Six Sigma, or similar structured problem-solving experience.
Experience with PBM implementation, pharmacy benefit administration, claims adjudication, formulary operations, prior authorization, rebate/formulary systems, or healthcare data feeds.
Experience working in matrixed teams on enterprise transformation, implementation, or operational excellence work.

Responsibilities

Set the pharmacy operational excellence strategy, operating rhythm, and execution model, aligning priorities with Oscar's enterprise agenda, Pharmacy objectives, affordability goals, and member and provider outcomes.
Lead high-priority pharmacy operational transformation initiatives from strategy through execution, including opportunity definition, roadmap development, operational readiness, launch planning, and sustained adoption.
Serve as a primary operational partner across internal and external teams, translating pharmacy and PBM opportunities, member and provider needs, and frontline insights into priorities, decisions, and measurable outcomes.
Stay aware of applicable PBM, pharmacy benefit, managed care, and healthcare regulatory requirements, interpreting business needs and communicating them to internal and external partners.
Maintain a deep understanding of the pharmacy and healthcare ecosystem, including payer economics, benefit and network dynamics, claims processes, formulary operations, prior authorization workflows, utilization patterns, vendor handoffs, and affordability and experience drivers.
Partner with internal stakeholders and external vendors to manage implementation plans, business reviews, strategic meetings, issue escalation, performance monitoring, and operational integration.
Coordinate across Clinical, Pharmacy Operations, Product, Engineering, Finance, Actuarial, Concierge, Compliance, and vendor partners to align decision rights, dependencies, tradeoffs, and delivery plans.
Diagnose process, data, technology, and vendor friction points and design end-to-end solutions to improve throughput, quality, affordability, and member and provider experience.
Partner with Pharmacy, Clinical, Product, Engineering, Concierge, and vendor teams to identify friction in member and provider journeys and develop scalable, measurable improvements.
Lead governance and executive reporting for pharmacy operational excellence initiatives, synthesizing operational, member, provider, clinical, and financial data into priorities, recommendations, and accountability for senior leadership.
Identify and manage implementation risks, dependencies, decisions, and change-management needs, ensuring stakeholders understand scope, impact, tradeoffs, and operational readiness requirements.
Build repeatable operating playbooks, process standards, controls, and best practices to support a scalable PBM operating model, continuous improvement, and a coherent end-to-end pharmacy experience.
Use independent judgment to resolve complex problems, evaluate variable factors, and determine appropriate courses of action for technology-enabled process improvement and operational transformation.
Support capacity planning, budget management, business-case development, and value realization measurement for PBM, vendor, and operational excellence initiatives.
Ensure operational workflows, vendor capabilities, and program execution meet applicable regulatory, compliance, quality, and contractual requirements.
Comply with all applicable laws and regulations.
Perform other duties as assigned.