Director - Pharma Meetings, Account and Operations

BCD

11d•$95,000 - $123,000•Remote

About The Position

The Director - Pharma Meetings, Account and Operations role supports Life Sciences clients in a fast-paced, highly regulated environment where operational excellence, compliance, and strong client partnership all matter. You’ll guide both account strategy and North America pharmaceutical Meetings & Events operations, helping shape smarter processes, stronger stakeholder engagement, and measurable business results. This role requires balancing big-picture thinking with day-to-day execution.

Requirements

A minimum of 10 years' experience in a previous management role, managing a team / direct reports, within the pharmaceutical meetings & events space.
Experience leading teams with clarity, accountability, and a strong coaching mindset in a structured, deadline-driven environment.
Experience building trusted client relationships and navigating complex stakeholder dynamics with professionalism and confidence.
Experience driving operational excellence, improving end-to-end logistics processes, and creating scalable ways of working.
Experience using financial, service, and performance data to spot opportunities, manage risk, and improve program results.
Experience working in the Life Sciences space, including supporting compliance-focused programs, regulated processes, and Pharma account needs.

Nice To Haves

Experience managing strategic meetings programs and expanding programs across business units or regions.
Strong knowledge of meetings technology, including Cvent, and how to use it to improve delivery and client experience.
A background in contract governance, quarterly business reviews, and service-level management.
Comfort presenting insights and recommendations to senior client stakeholders and leadership teams.
Experience introducing innovative solutions, change management efforts, and new technologies in a client-facing setting.

Responsibilities

Guide account strategy and North America pharmaceutical Meetings & Events operations.
Shape smarter processes, stronger stakeholder engagement, and measurable business results.
Lead teams with clarity, accountability, and a strong coaching mindset in a structured, deadline-driven environment.
Build trusted client relationships and navigate complex stakeholder dynamics with professionalism and confidence.
Drive operational excellence, improve end-to-end logistics processes, and create scalable ways of working.
Use financial, service, and performance data to spot opportunities, manage risk, and improve program results.
Support compliance-focused programs, regulated processes, and Pharma account needs within the Life Sciences space.
Manage strategic meetings programs and expand programs across business units or regions.
Oversee contract governance, quarterly business reviews, and service-level management.
Present insights and recommendations to senior client stakeholders and leadership teams.
Introduce innovative solutions, change management efforts, and new technologies in a client-facing setting.