Director, Pfizer Patient Services (PPS) Patient Solution Insights & Analytics

Pfizer • New York City, NY

21h • Hybrid

About The Position

Patient Solution Insights & Analytics, part of Pfizer Patient Services (PPS), harnesses the power of data to drive robust analytics and insight development that inform Pfizer's most critical business questions. The Patient Solution Insights and Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer, as a data-driven organization. This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join PPS colleagues who are dedicated to helping drive improvements to Pfizer’s patient service programs through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.

Requirements

• Strong Analytical, coding skills (such as: Python, R, SQL, etc.), MS Excel and PowerPoint skills.
• Familiar with, and experienced at, different insight development methods across secondary data analytics and primary market research.
• Previously demonstrated experience in using innovative techniques to monitor, simulate and analyze complex data sets.
• Ability to assess and direct vendor technical capabilities and manage risks in the analytic process.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Applicants must have a bachelor's degree with at least 8+ years of experience; OR a master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience of relevant experience (ideally in a quantitative, scientific, engineering, business, or related discipline).
• Demonstrated breadth of leadership experience and capabilities, including the ability to influence and collaborate across functions, develop and coach others, and lead teams to achieve meaningful outcomes, drive business impact, and successfully execute strategic objectives.
• 8+ years’ experience in Biopharma, analytics, strategic consulting, business, or related area
• 3+ years of hands-on coding experience in SQL or other data analytics tools in life sciences (e.g., Python, R, SAS)
• Experience with the pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Rebates, Symphony claims, Copay claims
• Prior experience with the operational monitoring and impact assessment of patient services programs, including specific programmatic components, spanning: Affordability Programs (e.g., Copay, eVoucher), Field Access Support, Hub/Prior Authorization Support, Pharmacy / Distribution Workflows (i.e., retail, specialty pharmacy, and buy-and-bill)
• Demonstrated success in a highly fast-paced setting
• Ability to execute business direction, priorities, and action plans
• Demonstrated analytical capabilities and critical thinking skills
• Strong project management and organizational skills with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders
• Strong customer service orientation
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• This position requires permanent work authorization in the United States.

Nice To Haves

• Ability to travel based on business needs

Responsibilities

• Deliver data driven-insights & solutions for patient services programs for Pfizer’s (Oncology /Primary Care) business unit.
• Partner with functional leads for Pfizer’s Business Analytics community, Pfizer Business Technology, the Specialty Pharmacy Provider (SPP) center of excellence and external SPP customer, legal and compliance to develop and implement models, insights, and data products that drive each brands’ strategic priorities.
• Represent PPS Patient Solution Insights & Analytics Leadership, as the subject matter expert, to build data-driven alignment on program strategy decisions for brand leaders.
• Perform sophisticated syntheses across multiple insight sources (i.e., secondary analytics, primary strategy, and stakeholder feedback) to deliver impactful and relevant patient services strategy recommendations.
• Identify KPIs to monitor and diagnose program performance and operational execution, across the patient journey.
• Maintain data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time.
• Proactively work across the enterprise to push novel analytic methodologies, co-create solutions and oversee implementation of solutions with stakeholders.
• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics/insights delivery.
• Work within a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU.
• Partner with PPS cross-functional teams, Digital, Operations, Access/Affordability, and Patient Assistance Programs to pull through insights into action plans.
• Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance.

Benefits

• Eligible for employee referral bonus
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director