Director, People Operations
About The Position
The Director of People Operations is a pivotal leadership role responsible for driving operational excellence and transforming how HR services are delivered to employees globally. Reporting directly to the VP, Employee & Manager Experience, you will own the front-line support services and operational frameworks that empower our workforce. You will be tasked with building and restructuring a high-performing People Operations team, modernizing our HR tech stack through automation and AI, and ensuring flawless service delivery. As we evolve our HR delivery model, you will play a critical role in implementing agentic support (Okta 1) and ensuring our People Business Partners can focus on strategic initiatives by providing reliable, scalable, and intuitive foundational HR services.
Requirements
- Product-Minded Builder: You think like a product leader, designing HR processes and operational workflows around the customer (employee) need.
- Relentless Simplifier: You naturally challenge unnecessary complexity and strive for operational elegance.
- Tech-Forward: You embrace technology and AI, always looking for ways to automate manual tasks and scale impact.
- Collaborative Partner: You build strong cross-functional relationships and operate with a high degree of customer service and empathy.
- Change Champion: You are comfortable navigating ambiguity, driving change, and leading teams through transformation.
Responsibilities
- Transform and lead the People Operations team to align with the company's new Employee & Manager Experience strategy.
- Oversee all employee-facing People Operations services, ensuring timely, accurate, and high-quality support across the employee lifecycle.
- Act as the "front door" to HR, establishing seamless handoffs and strong operational relationships across the Chief People Officer Leadership Team (CPOLT).
- Drive process standardization, simplification, and global consistency across all HR operations.
- Champion the adoption of agentic support by playing a lead role in the Okta 1 implementation.
- Leverage technology, automation, and AI as force multipliers to improve efficiency, scale services, and elevate the user experience.
- Partner with TDI, HRIS and Digital Solutions to ensure systems are configured to support intuitive, self-service experiences for employees and managers.
- Lead the completion, standardization, and writing of all HR policies globally, ensuring they are clear, compliant, and accessible.
- Ensure operational compliance across all regions, mitigating risk while maintaining a frictionless employee experience.
- Partner with the VP to build the infrastructure required for the new Manager Support Model, enabling a team of generalists to handle day-to-day leadership challenges.
- Provide the operational backbone necessary to shift transactional support away from People Business Partners.
Benefits
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
