Director Peninsula Market

Langley Federal Credit Union•Newport News, VA

3h•Onsite

About The Position

Langley Federal Credit Union is seeking a full-time Director of the Peninsula Market to oversee all operations in the Peninsula region, including Hampton, Newport News, Williamsburg, and other towns on the Hampton Roads Peninsula. Langley Federal Credit Union is a growing organization with over $5B in assets and over 390,000 members, recognized as one of the 100 largest credit unions in the United States.

Requirements

A bachelor’s degree in a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
Four years of financial institution experience is required.
Seven years of supervisory experience required.

Nice To Haves

Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

Develops the strategic direction for sales and service to expand loan and share balances of the credit union within the context of its overall strategic objectives in collaboration with senior management.
Builds an annual sales and service plan to accomplish budgeted objectives dictated in the yearly business plan and budget.
Assists member-facing employees in accomplishing their budgeted goals and objectives.
Recruits, trains, and retains a well-qualified sales and service staff. Works directly with member-facing to ensure they are competent in consultative selling.
Serves as the primary liaison between senior management and front-line managers.
Analyzes market areas to target specific products consistent with the credit union's business and strategic plan. Researches and keeps well-informed about competitors' products, pricing, and promotions.
Maintains in-depth knowledge of all credit union products and services.
Reviews and analyzes results, forecasts, and growth trends. Provides recommendations to senior management for course corrections to ensure annual budgeted objectives are achieved.
Directs the efforts of member service representatives within the branch system to ensure maximum effectiveness in reaching the credit union's goals and objectives by maximizing member relationships.
Creates an atmosphere conducive to generating “engaged employees” committed to the sales process, values, and internal service quality.
Ensures all marketing materials and communications for the credit union are distributed to all member-facing employees promptly.
Works with the Marketing department and senior management to develop new products and promotions.
Represents credit union at trade events, community activities, and social and business events.
Keeps abreast of regulation changes and compliance issues, particularly related to lending and the Bank Secrecy Act (BSA.) Provides input for policy and procedure changes.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.