Director, Payments Monetization

FreedomPay•Philadelphia, PA

1d•Hybrid

About The Position

The Director, Payments Monetization is responsible for the day-to-day management, execution, and growth of FreedomPay's payment processing advisory program. This role serves as a key subject matter expert in merchant services and payment processing, supporting FreedomPay's sales organization with consultative expertise while ensuring operational excellence across all facets of the payment processing advisory program. The Director will execute against the program's strategic roadmap, manage partner and merchant relationships, and drive measurable results, reporting progress and insights to the VP, Strategic Sales on a regular cadence.

Requirements

7+ years of experience in merchant services, payment processing, or acquiring, with strong knowledge of interchange, processing economics, and merchant advisory
Demonstrated ability to manage and execute programs with direct revenue impact
Strong presentation and communication skills, with the ability to serve as a credible subject matter expert in merchant-facing and internal sales settings
Experience managing direct reports and cross-functional workstreams
Highly organized with a data-driven approach to tracking performance and driving accountability
All positions must be able to successfully pass a background check as well as a credit check.

Nice To Haves

Experience at or working closely with ISOs, acquirers, payment processors, or payment technology companies preferred

Responsibilities

Manage the day-to-day operations of the program, ensuring consistent delivery of high-quality advisory services to merchants
Execute against the strategic plan, translating goals into actionable workstreams, timelines, and measurable outcomes
Oversee the end-to-end merchant engagement process, from statement collection and analysis through partner recommendation and handoff
Maintain and enforce the criteria and standards for payment processing partners participating in the program
Build and refine scalable processes, playbooks, and tools to support program efficiency and growth
Act as a subject matter expert on merchant services, payment processing economics, and the acquiring landscape in support of FreedomPay's sales team
Partner with sales representatives on merchant-facing engagements, delivering expert-level presentations and consultative guidance on processing analysis results
Support the development of sales collateral, talking points, and training materials that enable the broader sales team to position the payment processing advisory effectively
Drive revenue by managing the pipeline of merchant opportunities and ensuring timely progression through the advisory and referral process
Manage day-to-day relationships with acquiring partners, ensuring adherence to program standards and identifying opportunities for deeper collaboration
Track, analyze, and report on program KPIs, including merchant pipeline, conversion rates, revenue contribution, and partner performance, delivering regular updates to the VP, Strategic Sales
Directly manage the payment processing advisory program analyst, providing coaching, oversight, and support for statement analysis and merchant account management activities
Collaborate with Sales, Partnerships, Marketing, and Operations to align activities with broader company initiatives
Establish and maintain a feedback loop, capturing merchant and partner insights to inform product and process improvements across FreedomPay