Director, Payments Chapter Lead
About The Position
As the Director, Payments Chapter Lead within Everyday Banking, you’ll play a pivotal role in Personal and Business Banking, helping to shape and deliver CIBC’s purpose to make our clients’ ambitions a reality. You’ll manage and develop a team of approximately 8–15 payment product specialists, building capabilities within your Chapter, driving consistency in tools and methodologies, and supporting resourcing needs. Your leadership will foster a collaborative culture, ensure quality delivery, and build specialist expertise aligned with CIBC’s client aspirations. Payments expertise is at the heart of this role—you’ll leverage your deep understanding of open banking, payments products, networks, industry trends, and regulatory requirements to drive innovation and excellence. You’ll work closely with the Chapter Area Lead, Product Owners, and other leaders to diagnose, draft, and implement standards, supporting initiatives across multiple squads. As an active member of a Squad, you’ll contribute to high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process, while nurturing your team’s growth and ensuring compliance with CIBC policies and standards. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote.
Requirements
- Minimum of 5 years of direct leadership experience, guiding teams to achieve their best.
- 7–9 years of hands-on experience in payments products, ecosystems, and networks—including Visa, Interac, open banking, and mobile wallet spaces.
- Stay current with industry developments, regulatory changes, and competitive trends.
- Established network within the payments industry.
- Excel at operational, tactical, and strategic planning, supporting business objectives for the short and long term.
- Foster original thinking and apply creative solutions to both established and emerging challenges in payments and banking.
- Exceptional interpersonal skills and a proven ability to build collaborative relationships across diverse teams and stakeholders.
- Bring your real self to work, and live our values - trust, teamwork, and accountability.
Responsibilities
- Manage and develop team members through coaching, performance management, and capability building to ensure expertise aligns with business needs.
- Apply advanced knowledge of payments products, networks (such as Visa, Interac, and mobile wallet platforms), open banking, and emerging industry trends to guide Chapter strategy and delivery.
- Diagnose, draft, and implement standards in collaboration with the Chapter Area Lead and Product Owners, advancing craft-building initiatives and workforce planning.
- Drive standards, best practices, and initiatives across multiple Chapters, facilitating knowledge sharing and continuous improvement.
- Set context for assigned work, provide fair and accurate feedback, clarify performance expectations, and create a winning workplace.
- Ensure adherence to policies, standards, guidelines, and controls, applying them consistently and fairly.
- Deliver work as a Squad member, supporting Squad outcomes and participating in the QBR process.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
