Director, Payment Operations
About The Position
We're looking for a Director, Payment Operations to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world. Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.
Requirements
- 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity
- A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
- Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
- Comfort working in Google and Microsoft applications (ideally Excel and VBA)
- Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
Nice To Haves
- Exposure to automation initiatives and SQL query creation for daily operations is preferred
Responsibilities
- Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
- Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
- Support exchange and bank connectivity, integrating data into core operational processes
- Lead the transformation of reconciliation from manual to automated across a suite of products
- Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
- Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
- Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity
Benefits
- Professional development budget
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies
- Family planning benefits
- Catered lunches
- Fully-stocked kitchens with premium snacks/beverages
- Plenty of fun events
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
