Dir , Patient Strategy & Innovation lead

MSD • Rahway, NJ

9d • Hybrid

About The Position

Our Digital Human Health (DHH) team is transforming how we engage with and support patients throughout their healthcare journey. We are at the forefront of building a more connected, personalized, and seamless patient experience, which will be critical to helping patients to benefit from our upcoming launch products. Working cross-functionally, we are inventing new ways of leveraging digital, data, and analytics to improve health outcomes and deliver on our "patient-first" mission. Reporting to the Executive Director, Digital Patient Experience, the Director, Patient Strategy & Innovation Lead will be instrumental in executing our patient-centric vision. This new role will lead the strategy, engagement, and program management for patient-focused initiatives, working in tight partnership with the Patient CoE in the US Commercial Excellence & Innovation (CEI) team and US marketing brand teams.

Requirements

• Bachelor's degree
• 10+ years of relevant experience in patient support, patient engagement, digital health strategy, program management, or commercial operations within the pharmaceutical, biotechnology, or healthcare industry.
• 5+ years of experience managing complex, cross-functional programs or teams in a highly matrixed environment.
• Proven track record of developing and executing strategic patient engagement or marketing initiatives.
• Strong understanding of the US healthcare ecosystem, including patient support programs, access, and reimbursement dynamics.
• Excellent relationship-building and stakeholder management skills, with the ability to influence without direct authority across brand and enterprise teams.
• Business Analysis
• Clinical Outcomes
• Commercial Operations Management
• Data Science
• Demand Management
• Engagement Strategies
• Innovation
• Leadership Management
• Leadership Theories
• Liaison Work
• Matrix Management
• Multidisciplinary Teamwork
• Organizational Leadership
• Patient Care
• Patient Engagement
• Patient Management
• Patient Monitoring
• Patient Observation
• Patient Support
• Policy Compliance
• Requirements Management
• Schedule Adherence
• Situational Leadership
• Sourcing and Procurement

Nice To Haves

• Advanced degree (e.g., MBA, MPH).
• Prior experience specifically working within or closely partnering with a commercial patient support Center of Excellence (CoE).
• Demonstrated experience in evaluating, negotiating, and managing digital health partnerships or vendor relationships.
• Familiarity with agile methodologies and digital product development lifecycles.

Responsibilities

• Lead the strategic development and execution of patient engagement programs, ensuring alignment with broader DHH and Human Health objectives.
• Identify, cultivate, and manage innovative external partnerships that enhance our patient support offerings and accelerate our digital patient capabilities.
• Serve as the primary liaison between the DHH Patient Capabilities team, the US CEI Patient CoE, and US marketing brand teams to ensure seamless integration and deployment of patient initiatives.
• Oversee the end-to-end program management of key patient experience projects, ensuring they are delivered on time, within budget, and achieve defined success metrics.
• Act as a champion for patient-centric innovation, gathering internal and external best practices to continuously evolve how our company's supports patients throughout their treatment journey.
• Drive visioning for continued evolution of our patient strategy and the digital, data, and analytics capabilities needed to enable this.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Director