Director, Patient Services (PharmD/RPh licensure)

Orsini Healthcare•Elk Grove Village, IL

17h•$155,000 - $170,000•Hybrid

About The Position

The Director, Patient Services provides strategic leadership and operational oversight of Therapy Operations Managers supporting Rare Disease Center of Excellence (COE) therapy programs organized by therapeutic category. Reporting to the VP, Patient Support Services, the Director translates organizational strategy into day-to-day execution, supporting team performance, program scalability, regulatory compliance, and continuous operational improvement. The role supports the VP in KPI development, quality and patient safety initiatives, and professional development programs, and serves as the primary operational point of contact for external manufacturer partners and provider/health system relationships. The position leads 4–8 managers and their teams, oversees operational performance across COE programs, and works cross-functionally to support high-quality, patient-safe therapy delivery. It also leads talent development and continuous improvement of SOPs and workflows. The role is hybrid and based out of Orsini’s Elk Grove Village, Illinois location, with travel of up to 15–20%. The stated annual salary range is $155,000–$170,000; actual compensation depends on factors such as experience, qualifications, licensure, and other job-related considerations.

Requirements

Bachelor’s degree and Doctor of Pharmacy (PharmD) or RPh licensure, required.
8+ years of related work experience in specialty pharmacy or complex therapy management.
3+ years of people management experience, with demonstrated success building high-performing teams.
Demonstrated leadership experience managing exempt-level managers, developing leadership talent, and leading multiple COE program teams.
Deep knowledge of specialty pharmacy operations, rare disease therapy workflows, and COE program structures organized by therapeutic category.
Clinical knowledge of rare disease therapy categories, supported by active PharmD or RPh licensure.
Strong client-facing skills and experience managing relationships with pharmaceutical manufacturer partners, hub service organizations, health systems, and provider networks.
Ability to represent the organization professionally in client meetings, business reviews, and escalation discussions.
Working knowledge of quality and patient safety principles and ability to partner cross-functionally on patient outcomes and safety programs.
Strong strategic thinking, analytical capability, and business acumen, including the ability to translate KPI, productivity, financial, and operational data into actionable improvements.
Executive presence and ability to present to C-Suite leadership and distill complex data into executive-ready narratives and recommendations.
Experience establishing, tracking, and managing KPIs, productivity metrics, and performance management frameworks.
Strong working knowledge of regulatory and compliance requirements, including accreditation standards.
Proficiency in pharmacy information systems and Microsoft Office.

Nice To Haves

Experience with CPR+, Caretend, or SPRx is strongly preferred.

Responsibilities

Provide strategic leadership and day-to-day operational oversight of 4–8 Managers and their teams supporting Rare Disease COE programs, fostering a positive, high-performance team culture.
Serve as the primary operational point of contact for external manufacturer partners and provider/health system clients; lead business reviews, performance discussions, and escalations.
Define, monitor, and report team KPIs and productivity metrics aligned with VP-established targets; identify performance gaps and drive corrective action plans.
Collaborate with Clinical, Intake, Reimbursement, and Quality & Patient Services teams to support seamless, high-quality, patient-safe therapy delivery.
Partner with the Quality & Patient Services organization on quality and patient safety initiatives and programs to improve outcomes, safety, and satisfaction.
Lead development and continuous improvement of SOPs, operational workflows, and efficiency enhancements across COE therapeutic category programs.
Drive talent development through hiring, onboarding, coaching, performance management, and succession planning; support a professional development program for operations teams.
Prepare and present operational performance reports, program updates, and strategic recommendations to the VP, Patient Support Services, senior leadership, and C-Suite stakeholders as requested.
Perform other duties or projects as assigned.