Director, Patient Programs - Markham, ON
About The Position
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Under the direction of the managing partner overseeing Patient Programs, the Director is responsible for participating and overseeing the strategic, budgetary, and operational activities of the Specialty Services programs. The Director is responsible for the operation of our full range of services for specific programs. The Director will participate in related projects and perform functions as may be required, from time to time.
Requirements
- University degree in applicable field
- Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
- 7 years of experience
- 5 years in a progressive management role
- General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs
- Knowledge of full-service call center programs
- Ability to interpret financial data and manage a budget
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Good analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, creative and innovative solutions to internal or external client needs
- Strong interpersonal and leadership skills; ability to develop and grow talent
- Strong organizational agility: ability to manage teams through change and lead by example
- Strong analytical and mathematical skills
- Strong competency of business acumen
Nice To Haves
- Experience in the pharmaceutical industry considered an asset
Responsibilities
- Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management)
- Direct the efforts of the team in developing project plans for the business owner
- Lead strategic client partnerships, ensuring exceptional service delivery while proactively planning for program growth, scalability, and evolving client needs.
- Present strategic and operational plans for the development of key business units, continued company growth and profitability
- Make recommendations in the development of long-term strategies
- Participate in strategic and tactical planning sessions
- Provides strategic direction and influences key program decisions ensuring best outcomes
- Ensure ongoing profitability of Portfolio of Programs
- Oversee Program Specific Material Development (WI's, guidance documents)
- Manage the financials of the department, in conjunction with finance
- Develop RACI for each program (manage the roles of PM/CSM)
- Ensure Program and Customer Service Excellence (employees and clients)
- Business Development (Networking, research, stakeholder relations)
- Lead proposal-writing, contracting, assist in client presentations and pricing
- Take a primary role in establishing/assigning appropriate account management implementation
- Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality)
- Responsible for talent management, including training, team motivation and career development strategies
- Additional duties as assigned by the manager.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
