Director, Patient Financial Counseling

OneOncology

1d•Hybrid

About The Position

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. This role works under the direct supervision of the VP, Revenue Cycle Operations and is responsible for managing the day-to-day operations and staff across multiple Patient Financial Counseling (PFC) Teams. Duties include development of a central (remote) PFC Team; direct leadership of both the central team and practice-based PFC Teams; creating and implementing new work processes to include policies, procedures, performance metrics, and streamlined workflows; running daily and weekly reports, performing team audits, and providing ongoing training of the team. Excellent verbal and written communication skills are required for reporting findings to executive leadership. OneOncology is the national platform for independent community oncology practices working together to improve the lives of everyone living with cancer through a physician-led, data-driven and patient-centric model. OneOncology provides practices on the platform with capital, innovative technology and expertise enabling them to grow, provide multi-disciplinary services along the continuum of care, incorporate the latest scientific developments as they emerge in the market, and attract the best physicians and employees as the landscape of oncology rapidly changes. OneOncology is comprised of practices representing nearly 600 providers practicing at more than 175 sites of care across the United States.

Requirements

Bachelor’s degree or equivalent healthcare related experience required.
7-10 years experience in revenue cycle operations, patient financial counseling, or healthcare financial services.
Minimum of five years of leadership experience in a healthcare setting; preferably with Oncology/Hematology knowledge.
Demonstrated experience managing or developing centralized teams (remote or hybrid models strongly preferred).
Experience implementing systems and processes that support organizational growth while maintaining quality and compliance standards.
Attendance is an essential job function.
Knowledge of insurance coverage guidelines, authorization workflows and Financial Counseling operations.
Excellent written and verbal communication skills.
Ability to apply good judgment.
Ability to meet deadlines.
Knowledge of clinic office procedures, medical practice and medical terminology.
Ability to interpret, adapt and apply guidelines and policies and procedures.
Ability to successfully organize, delegate, and supervise.
Ability to recognize, evaluate and solve problems.
Ability to successfully plan, implement and manage multiple projects simultaneously.
Strong organizational skills and attention to detail.
Strong knowledge of Windows-based software applications. (E.g.: Word, Excel, Outlook…).
Excellent Customer Service skills.

Responsibilities

Develop and implement a standard solution for remote Financial Counseling, including, defining roles and responsibilities, writing job descriptions, creating Policies and Procedures.
Develop a performance standard for all PFCs and establish a QA program to ensure compliance with the standard.
Oversee multiple teams providing financial counseling services. This includes both the Central PFC Team and practice-based teams.
Conduct staffing analysis and recommendations to internal and practice leadership to help manage operational efficiencies and cost.
Develop performance metrics for all Financial Counselors, including setting goals and goal achievement measurements.
Assess workflow and develop strategies to increase team productivity and efficiency.
Review monthly benchmarks for staff and prepare reports for executive audiences.
Work with local teams and to ensure adequate coverage for Financial Counseling and utilize the Central PFC Team as needed to cover employee absences and holidays.
Manage relationships with vendors and hold them accountable for delivering standard services across all member practices.
Review & approve employee time for semi-monthly payroll; monitor overtime utilization.
Perform administrative functions such as interviews, job performance, quarterly performance reviews and disciplinary actions with appropriate approvals as required.
Review and update practice-level policies and procedures, as needed.
Ensure best practice revenue cycle solutions are consistently maintained.
Travel to member practices observing current processes and recommend improvements to optimize local operations.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.