Supervisor Financial Counseling

Intermountain Health

2d • $26 - $39

About The Position

The Financial Counseling Supervisor is responsible for the day-to-day operational work and supervision of the Patient Financial Advocates and Patient Billing Resolution Specialist teams. Creates and inspires a team environment by developing high performing and engaged staff. This individual must have the ability to travel to care sites and clinics within, and across state lines. Is a subject matter expert and point of escalation to remove barriers, meet KPI’s and the successful achievement of department and organizational goals. Essential Functions Supervises the day-to-day operations of the financial counseling department. Supervision of personnel, participating in employee and patient relations and quality management. Acts as an extension for identified HR support functions. Leads team huddles and monthly check-ins. Completes annual performance reviews. Sets priorities for the team to ensure task completion and performance goals are met for quality, compliance and schedule adherence. Coordinates works activities with other supervisors and managers within and other departments. Identifies and resolves areas of opportunities using defined processes, expertise and judgment. Provides coaching and feedback to team members. Promotes support through an environment of teamwork and patient centered care. Collaborate with other departments within the organization in addressing patient’s coverage and financial health needs, communicating progress and outcomes as necessary. Promote, support, and track established KPIs, for department and organization. Commitment to process improvement and streamlining workflows in response to healthcare and regulatory updates. Ability to travel to care sites and clinics within and across state lines, with overnight stays Performs other duties as assigned

Requirements

• High School Diploma or GED
• Two (2) years previous experience in a Lead or Supervisory role
• Previous experience in healthcare, financial counseling or equivalent
• Certified Application Counselor (CAC) Certification within 60 Days of hire
• Financial Counseling and Assistance
• Supervision of staff
• Public Benefit Programs
• Regulatory Requirements
• Policy implementation
• Computer literacy and technical skills
• Meeting facilitation
• Communication
• Change management
• Advanced problem solving
• Operational Improvement

Nice To Haves

• Associate/Bachelors Degree or equivalent experience
• Two (2) or more years' supervisory experience with Financial Counseling or equivalent
• Knowledge of Epic
• Bilingual – Spanish speaking

Responsibilities

• Supervises the day-to-day operations of the financial counseling department.
• Supervision of personnel, participating in employee and patient relations and quality management.
• Acts as an extension for identified HR support functions.
• Leads team huddles and monthly check-ins.
• Completes annual performance reviews.
• Sets priorities for the team to ensure task completion and performance goals are met for quality, compliance and schedule adherence.
• Coordinates works activities with other supervisors and managers within and other departments.
• Identifies and resolves areas of opportunities using defined processes, expertise and judgment.
• Provides coaching and feedback to team members.
• Promotes support through an environment of teamwork and patient centered care.
• Collaborate with other departments within the organization in addressing patient’s coverage and financial health needs, communicating progress and outcomes as necessary.
• Promote, support, and track established KPIs, for department and organization.
• Commitment to process improvement and streamlining workflows in response to healthcare and regulatory updates.
• Ability to travel to care sites and clinics within and across state lines, with overnight stays
• Performs other duties as assigned

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED