Supervisor, Financial Counseling

Cardinal Health•Fresno, CA

1d•Onsite

About The Position

What Financial Assistance Counseling (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. The Revenue Cycle Management team manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections. The Financial Counseling Supervisor is responsible for developing and implementing consistent guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients. What is expected of you and others at this level Coordinates and supervises the daily activities of operations or business staff Administers and exercises policies and procedures Ensures employees operate within guidelines Decisions have a direct impact to work unit operations and customers Frequently interacts with subordinates, customers, and peer groups at various management levels Interactions normally involve information exchange and basic problem resolution

Requirements

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Ability to work a flexible schedule as necessary
Three or more years’ experience management of medical office setting working with medical insurance, coding and financial matters preferred
Working knowledge of medical terminology as well as ICD-9 and CPT codes
Strong written/verbal communication, financial assessment, advocacy and crisis response skills
This is an onsite position with 25% travel to Southern California

Responsibilities

Develops, documents and implements best practice for the daily operations of all financial counselors including but not limited to:
Monitors weekly and monthly collections of all financial counselors for patient balances owed by patients
Monitors, tracks, and analyzes monthly financial assistance trends for applications and approvals within Assist Point.
Audits to ensure maximized assistance gained for all patients based on coverage needs.
Monitor Aging Balance report monthly.
Review and complete monthly adjustments including charity care, self-pay, early out, etc.
Review all Early Out collection escalations daily.
Intervenes in crisis situations - quickly and independently discerning financial interventions required - using sound analysis, professional judgment, ethical practice, and common sense.
Work closely with the Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
Lead monthly check in meeting with all staff members both individually and in group setting to review performance and establish goals moving forward.
Completes all performance evaluations, delivers coaching and disciplinary action and performance improvement plans.
Work closely with training team for new hire onboarding.
Create training policies for financial counseling workflows
Deliver monthly KPI’s to manager on time for prior month.
Manage and approve all team member timecards, PTO, etc.
Regular attendance and punctuality.
Performs other duties as assigned.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs