Director Patient Experience - TUH

Temple University Health System • Philadelphia, PA

6d • Onsite

About The Position

Temple University Hospital is a nationally respected teaching hospital on Temple University's Health Sciences Center campus, providing comprehensive healthcare services. As the Director of Patient Experience, this role has operational oversight for Temple Health patient experience. The position reports to the Chief Experience Officer for Temple University Health System and is responsible for the leadership, design, and implementation of initiatives that fulfill the mission of the office of patient experience. This role enhances patient perceptions of care by leading operational initiatives and overseeing patient experience training programs. The Director represents the voice of internal and external customers and collaborates with senior leaders, medical staff, and departmental directors to ensure all patient experiences embody the highest level of service and compassion.

Requirements

• Bachelor's Degree in Healthcare, Hospitality or other related field.
• 3 years experience in a leadership role in Healthcare, Customer Service/Hospitality, Quality Improvement, Communications or other related fields.
• General Experience with HCAHPS, OAS-CAHPS, outpatient, behavioral health and oncology patient satisfaction surveys.

Nice To Haves

• Master's Degree in Healthcare, Hospitality or other related fields.
• Combination of relevant education and experience may be considered in lieu of degree.
• 3 years experience implementing and accomplishing customer service improvements in a health care setting.
• General Experience working with patient satisfaction vendor.
• Cert Patient Experience Prof

Responsibilities

• Operational oversight for Temple Health patient experience.
• Leadership, design, and implementation of initiatives that fulfill the mission of the office of patient experience.
• Enhancing patient perceptions of care through leading operational initiatives.
• Operational oversight of patient experience training programs.
• Representing the voice of the internal and external customers.
• Collaborating with the Chief Experience Officer and other senior leaders, medical staff and departmental directors to ensure that all patient experiences at Temple Health embody the highest level of service and compassion.

What This Job Offers

• Job Type: Full-time
• Career Level: Director