Director, Patient Engagement AI Transformation
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson & Johnson Innovative Medicine is searching for a Director, Patient Engagement AI Transformation to lead the AI transformation and execution roadmap for patient support services across all our key Therapeutic Areas (TAs). Purpose: Our team turns machine learning into action: AI solutions that help real patients start therapy sooner, stay on it longer, and experience care that feels personal. We move fast, think boldly, and hold ourselves to one standard - does this make things better for the patient? If you're a curious problem-solver who wants your work to save lives, develop exceptional talent, and define what AI in pharma can be, this is where you do it.
Requirements
- A minimum of 10 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.
- A minimum of a bachelor’s degree is required, Master degree preferred.
- Experience with handling budget responsibility of over $2M annually
- Deep fluency with healthcare data ecosystems - integrating and analyzing claims, EHR, lab, specialty pharmacy, SDOH/consumer, and patient hub data to generate actionable insight
- Hands-on practitioner of AI tools (e.g., Claude Code, Copilot Studio) in daily workflows, with concrete examples of measurable gains in delivery speed, output quality, or personal productivity
- Working knowledge of predictive analytics and ML techniques (supervised, unsupervised, deep learning) and their real-world applications (preferred)
- Track record of driving field adoption - moving AI solutions beyond pilots to sustained, embedded usage by commercialization teams
- Proven influence with senior stakeholders, building alignment across functions without direct authority
- Exceptional people leadership - coaching, developing, and retaining high-performing talent
- Intellectual curiosity and adaptability - energized by learning new things and comfortable with shifting timelines and priorities
Nice To Haves
- Master degree preferred.
- Working knowledge of predictive analytics and ML techniques (supervised, unsupervised, deep learning) and their real-world applications
Responsibilities
- Build and lead a high-performing organization of 5+ direct and 10+ indirect reports, developing enterprise AI capability and positioning the team to deliver against long-range strategic priorities
- Own the AI/ML product portfolio end-to-end for patient support services (including Patient Engagement.AI) within all Therapeutic Areas, serving as the single point of accountability from concept through scaled deployment
- Shape the patient AI roadmap through day-to-day partnership with senior leaders across PECS (Patient Experience & Customer Solutions), Brand Sales & Marketing, Media, Advanced Analytics, Data Science & Engineering, and IT
- Identify and quantify the highest-value intervention points across the patient journey -where, when, and how to act so patients start and stay on therapy
- Embed compliance by design, partnering with HCC, Privacy, and Legal to ensure every solution meets regulatory and ethical standards from day one
- Drive a use-case-centric evaluation of data sets and methodologies to continuously improve predictive capabilities
- Prove impact with rigor - establish the measurement framework, define leading and lagging indicators, and run A/B tests to quantify what's working
- Champion the transformation, advocating for new ways of thinking about AI's role in patient support services across the enterprise
Benefits
- medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- consolidated retirement plan (pension) and savings plan (401(k)).
- long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Director
