Director, Partner Success
About The Position
Engine is revolutionizing work travel with a modern platform that integrates corporate travel, a charge card, and spend management. They are seeking an experienced leader to own and scale their partner portfolio, which includes channel partners (driving SMB and mid-market acquisition) and Omni partners (embedding Engine's hotel booking API). This general management role involves setting strategy, building a team, and driving GBV growth, partner retention, and operational rigor. The Director will oversee onboarding, integration health, and GBV ramp for API partners, and performance across referral, reseller, and sponsorship relationships. They will also represent partner requirements in roadmap discussions and collaborate with BD, Marketing, Product, and Solutions Engineering.
Requirements
- 10+ years in partner success, strategic account management, or partnerships
- At least 3 years managing managers or leading a multi-segment org
- A track record of owning a partner portfolio end-to-end: onboarding, performance management, expansion, and retention
- Experience across both channel/referral partnerships and integration or API-led relationships
- Commercial fluency: GBV targets, rate economics, and contract-level conversations are comfortable territory
- Strong cross-functional instincts — you know how to work Product, Engineering, and Sales to deliver for partners
Nice To Haves
- Experience in travel, B2B SaaS, fintech, or platform/API partnerships is a strong plus
Responsibilities
- Own the full Partner Success function across channel, Omni, and enterprise segments
- Manage, coach, and develop a team of PSMs and one Director-level direct report
- Set the operating cadence: pipeline reviews, health score monitoring, QBR rhythms, and exec escalation paths
- Define role scope, comp structures, and hiring plans as the org scales
- Own GBV targets across the channel and Omni portfolio
- Build the frameworks that keep partners activated, growing, and retained
- Identify expansion opportunities within existing accounts and work with BD to convert them
- Establish consistent success metrics across segments and hold the team accountable to them
- Oversee onboarding, integration health, and GBV ramp for API partners
- Work with Product and Engineering to surface partner feedback and prioritize the Omni roadmap
- Ensure the team has the runbooks, tooling, and commercial structures to scale the partner base efficiently
- Own performance across referral, reseller, and sponsorship relationships
- Build co-marketing and co-selling motions that activate partner distribution
- Manage commercial terms, incentive structures, and volume commitments across the portfolio
- Represent partner requirements in roadmap and prioritization conversations
- Partner closely with BD, Marketing, Product, and Solutions Engineering to move from signed to revenue
- Surface market signals, partner feedback, and competitive dynamics to internal stakeholders
Benefits
- Competitive base pay tied to role and experience
- Opportunities for bonuses, commissions, and equity
- Full list of benefits at engine.com/culture
- Hybrid-hub model (office or remote options)
- Perks and benefits may vary based on employment type, location, and more
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
