Director, Partner Operations & Enablement
About The Position
The Director, Partner Operations & Enablement at inKind is responsible for overseeing and scaling the post-sales experience for B2B commercial partners, including existing onboarding and post-sales operations (request management), while building and leading a Partner Enablement function. This role owns the operational foundation and enablement strategy that ensures partners are successful, informed, and supported as inKind scales. The Director will lead teams, design scalable programs, and partner cross-functionally to deliver consistent, high-quality partner experiences. This is a senior leadership role requiring strong people management, operational rigor, and enablement expertise in a fast-paced, high-growth environment.
Requirements
- 8+ years of experience in partner operations, enablement, customer success, or post-sales roles
- Required people management and leadership experience
- Required experience designing and delivering training and enablement programs
- Required experience working with CRM platforms (Salesforce or similar)
- Strong background in process design, workflow optimization, and operational execution
- Proven ability to lead cross-functional initiatives in high-growth environments
- Excellent communication and stakeholder management skills
Nice To Haves
- Restaurant or hospitality industry experience
- ITIL certification
- Experience in fintech, SaaS, marketplace, or technology-driven organizations
- Experience partnering closely with IT, Product, and Systems teams
Responsibilities
- Own and oversee partner onboarding for B2B commercial clients, ensuring a scalable, repeatable, and high-quality experience
- Lead post-sales partner operations, including request intake, prioritization, routing, and resolution
- Establish and enforce workflows, SLAs, and operational governance
- Identify inefficiencies and implement process improvements to improve speed, consistency, and partner satisfaction
- Partner with Sales, Account Management, Support, and Product to ensure seamless handoffs and ownership
- Build, lead, and scale the Partner Enablement organization, including hiring, coaching, and performance management
- Design and deliver required training and enablement programs for partners, including onboarding and ongoing education
- Develop scalable enablement assets (playbooks, guides, FAQs, learning modules)
- Own partner communications, including updates, announcements, and change communications
- Create partner-facing programs that drive adoption, engagement, and long-term success
- Serve as executive owner for partner-related initiatives across the organization
- Partner with Product and Engineering to ensure partner feedback informs roadmap decisions
- Collaborate with Marketing on partner-facing content and messaging
- Own KPIs related to onboarding effectiveness, enablement adoption, request resolution, and partner satisfaction
- Use data, feedback, and operational metrics to continuously improve partner outcomes
- Ensure partner operations and enablement workflows are supported by CRM and operational systems
Benefits
- Unlimited Paid Time Off
- 9 paid holidays per year
- inKind is proud to offer and pay 100% of Blue Cross Blue Shield coverage and United Concordia Dental PPO coverage for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost)
- Company paid Short Term Disability
- Vision plan available
- Child Care Benefits and generous parental leave
- Career development training opportunities
- Office-catered lunches and snacks
- Credit to restaurants in the inKind network
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
