Director, Partner Digital Transformation and Success
About The Position
As the partner landscape becomes increasingly digital, AI-driven, and collaborative, this role will shape how partners experience the Docusign ecosystem across all motions and segments—delivering a cohesive, end-to-end partner experience at scale and globally. You will redefine the partner journey through intelligent, intuitive, and empowering digital experiences that enable every partner to succeed. We are seeking a Director of Partner Digital Transformation & Success to elevate how partners engage, learn, co-sell, and grow with Docusign through next-generation digital and AI-driven experiences, including guided onboarding, intelligent content discovery, and personalized learning and enablement. This leader will champion partner-centric innovation—making it easier, faster, and more intuitive for partners to build and scale success with Docusign. This role is ideal for a leader who blends a deep understanding of AI-enabled and agentic experiences with a passion for partner enablement, ecosystem collaboration, and shaping the future of digital partnerships. This role requires a hands-on builder and operator who has designed, built, and scaled agentic AI platforms—from strategy and architecture through implementation, adoption, and measurable business impact. You will not only envision the future partner experience, but actively shape, build, and operationalize it. This position is a people manager role reporting to the Senior Director, Partner Programs and Success.
Requirements
- 12+ years of relevant experience
- Demonstrated success designing, building, and deploying agentic AI platforms or advanced AI-driven experiences to improve partner engagement, with strong data and analytics skills to define KPIs, build dashboards, and translate insights into measurable improvements in partner experience
- Experience in partner enablement, partner ecosystem strategy, or customer success, with the ability to influence diverse stakeholders
Nice To Haves
- Ability to simplify complex technologies into compelling value propositions for partners.
- Exceptional communication, relationship-building, and collaboration skills
- Ability to lead change, inspire adoption, and shape partner behavior through digital and AI-led experiences.
- Bachelor’s or Master’s degree in computer science, engineering, data science, or a related technical field
- MBA degree
- Deep, hands-on technical skills, including the ability to code and build AI systems
Responsibilities
- Define and drive a holistic digital transformation strategy for the partner ecosystem, focused on empowering partners with intuitive, intelligent experiences
- Create a clear vision for how AI and digital tools enhance partner learning, co-selling, solution-building, and long-term success
- Lead the integration of Agentic AI platforms that simplify partner workflows, personalize engagement, and provide on-demand guidance, insights, and resources
- Champion the adoption of AI tools that help partners be more autonomous, informed, and effective in driving joint business
- Act as a strategic advisor to partners listening to their needs and translating them into AI-enabled experiences that remove friction and unlock new opportunities
- Partner with internal teams to create solutions that strengthen communication, collaboration, and value creation across the ecosystem
- Develop high-impact enablement programs e.g. training, workshops, digital learning, and in-platform guidance to help partners fully leverage new AI and digital capabilities
- Lead the cultural shift toward more digital, data-informed, and collaborative partner interactions
- Collaborate with docusign technology services team, partner teams, product, and executive leadership to ensure digital initiatives reflect partner needs and enhance the overall partner journey
- Serve as a voice of the partner in shaping platform roadmaps and experience improvements
- Establish KPIs that track partner engagement, digital experience quality, AI adoption, and overall ecosystem health
- Use partner feedback and data insights to refine and evolve digital capabilities and enablement programs
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
