Director, Partner Success
About The Position
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations. You’ll work hand‑in‑hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders, acting as an accountable owner for ongoing health and performance across the ecosystem partnerships.
Requirements
- 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
- Experience owning post‑sales performance for complex, multi‑stakeholder partnerships or enterprise customers.
- Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
- Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
- Outstanding communication skills: you translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
- Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
- High integrity around privacy, security, and member trust.
- Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency.
- A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
- A passion to make health a daily practice for millions of people worldwide.
Nice To Haves
- Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
- Experience supporting both D2C and B2B/B2B2C partnerships.
- Familiarity with tools like AI agents, like Claude, OpenAI, Gemini + others, and CRM tools (Hubspot).
Responsibilities
- Own the partner lifecycle after the deal is signed
- Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
- Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration.
- Build a scalable Partner Success engine
- Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI.
- Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
- Work closely with the RevOps/Operations function to define processes, tooling, and reporting that scale.
- Drive performance management and accountability
- Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics).
- Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
- Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate).
- Be the voice of partners inside Oura
- Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
- Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
- Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments.
- Ensure operational excellence and compliance
- Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
- Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.
- Lead and grow the Partner Success function
- Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tols
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
