Director, Parking & Mobility | Full-Time | State Farm Arena Parking

Oak View Group•Atlanta, GA

11d•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Director, Parking & Mobility, will be responsible for leading, developing, and managing the overall parking and transportation operation at State Farm Arena in Atlanta, GA. This individual will also develop operational strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of the department. The role will work with stakeholders to develop and implement a strategic parking plan utilizing industry best practices. This position requires a leader who can provide innovative solutions that support the experience our guests expect. The Director, Parking & Mobility reports directly to the Corporate Director, Parking & Mobility.

Requirements

Bachelor's degree.
5-7+ years of progressive experience relating to parking and mobility in a high-volume operation.
Previous experience managing parking operations involving large venues, special events, residential, office, and/or retail.
Ability to work extended hours, including nights, weekends, on-call status, and holidays, as necessary.
Working knowledge of parking best practices and applying technologies to maximize service and revenues.
Experience in the development and management of operating and event-related budgets.
Ability to anticipate problems and implement immediate corrective action.
Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
Ability to lead, give clear and concise direction, and provide feedback to staff.
Excellent communication, interpersonal, organizational, and problem-solving skills required.

Responsibilities

Provide leadership for the parking and transportation department, including operational oversight, administration, management, budgeting, planning, and coordination of all parking facilities, transportation elements, and pedestrian management.
Oversee all operations, including staffing plans and guest experience, and coordinate parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
Design, develop, and implement short- and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
Review analytics, trend analyses, forecasting, and reporting to help improve the operational and financial performance of the department.
Champion innovation by continually researching new parking and transportation technologies and/or operating methodologies that other venues or companies have adopted, and devise strategies to integrate proven solutions into the operations.
Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular.
Integrate customer feedback and community concerns into ongoing parking program refinements and system improvements.
Establishes performance expectations and standards for all levels of employees and vendors to achieve or exceed performance.
Work with HR and other departments to ensure all organizational policies and procedures are followed.
Manage contract compliance with business terms and financial obligations from contracted transportation and parking vendors.
Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.
All other duties as assigned.