Director, Parking Development

Toronto Parking Authority•Toronto, ON

15d

About The Position

Reporting to the Vice President Operations the Director Parking Development is integral to Toronto Parking Authority success. The Director, Parking Development will lead the development and implementation of business and technology plans for the TPA’s Parking Portfolio and build long-term relationships with key partners and stakeholders to deliver a customer experience that delivers a seamless parking experience. This position works closely with the Director, Parking Operations, to deploy and integrate effective solutions for parking and EV charging equipment, technology and services. The Director, Parking Development, is a visible leader who role models the organization’s core values and behaviours with a view to building a high performing Team TPA.

Requirements

A university degree or 3-year college diploma in business management, operations management, or a related subject area or equivalent combination of education and experience.
Ten (10) years’ experience of success in industries that may include logistics, transportation and mobility (i.e. parking, automotive, rail, or aviation’s), facilities management, or consumer goods.
Experience managing in a unionized environment, with at least 5 years in a leadership role
Reputation for achieving results, building teams, and transformational change
Ability to design and implement plans and work schedules to achieve organizational goals
Sound knowledge of budget preparation, procurement processes, contract management and labour relations
Strong working knowledge of employment laws, including Occupation Health and Safety Act and Regulations for Industrial Establishments, GHS regulations, Employment Standards Act and Human Rights Code
A commitment to professional development and continuous learning
Experience coaching, developing and motivating staff, performance management and interviewing
Valid Ontario Class "G" driver’s license in good standing
Demonstrated proficiency with MS Office
Drive for results: Focused on the end results and has a sense of urgency in getting this done
The ability to critically analysis and simplify problems, leverage creativity, use sound and logical judgement, to lead the team to success
Focused on winning with the customer: strives to exceed expectations
Influence Leadership: manages change by leveraging network of cross-functional colleagues
Develop and motivate others
Detail-oriented with the ability to handle competing priorities while remaining flexible and adaptable in a complex and changing work environment
Demonstrated project management, conflict resolution and negotiation skills. Sound judgement and decision-making skills
Excellent presentation and verbal communication, demonstrated written communication skills to draft clear and concise correspondence and formal reports
Analytical, mathematical and statistical skills to interpret data, identify trends, and develop recommendations

Responsibilities

Lead engagement of internal and external stakeholders to pro-actively develop and coordinate responses to major initiatives, programs and irregular operations in the parking portfolio.
Negotiate and manage parking equipment and technology contracts and required agreements with third parties to ensure internal business requirements are met.
Oversee contractual agreements for parking portfolio vendors, including conducting monthly audits to ensure performance is being met.
Drive integration of TPA e- commerce/mobile sales tools, EV charging and facility parking access revenue control systems to drive seamless and frictionless customer experiences.
Lead business reviews with key vendors, stakeholders and suppliers to deepen relationships, review performance, drive continuous improvement and develop forward-looking approaches and plans.
Drive operational improvement with TPA’s partners to ensure that together we are delivering the best experience for TPA customers.
Work cross-functionally with TPA’s senior leadership and executive teams to ensure effective collaboration in the execution of operating plans.
Collaborate with executives, peers, and managers to develop integrated operational and strategic plans.
Collaborate with Business Development to produce business plans and products that are profitable; evaluate these plans on a periodic basis. Leads trials concerning new business initiatives, pilot programs, and rollouts; based on results, makes, recommends, and implements adjustments and modifications.
Monitors business climate, trends in technology and development, and government activity in areas of the company’s current and anticipated product lines. Identifies and reviews pricing and market trends; analyzes and applies this information in development of strategies for individual market segments
Executes change management initiatives that ensure high level of team communications and engagement throughout the process.
In consultation with the VP, Operations, designs and controls long term plans addressing both the acquisition, utilization, repair and disposal of operations vehicles and equipment, and the maintenance of TPA facilities.
Provides input to the design and construction of new parking facilities and the procurement of new parking control technology.
Execution. Know the business: Use broad business knowledge to accomplish performance goals. Focus on the customer; strive to exceed the exceptions of internal and external customers. Drive for results; focus on the end result, have a sense of urgency to get thing done.
People. Develop others: Provide coaching and development to build current and future capability. Motivate others; build commitment and excitement around shared goals and values.
Influence. Create organization impact: Manage change by leveraging networks and cross-functional partnerships. Communicate effectively; express information and ideas clearly, convincing and organized manner.
Idea. Think Analytically: Blend theory and big picture thinking with practical application. Foster creativity and innovation; provide fresh perspective and foster breakthrough ideas.
Manage the P&L, ensuring the department meets revenue and expense targets.
Prepare annual operating budget for the department.
Prepare and prioritize the annual capital requests for the department that will drive incremental revenue. Collaborate with Operations Directors to prepare and prioritize the annual capital requests that maintain the infrastructure a state of good repair.
Ensure compliance with annual operating budget; audits staff, contract, equipment and materials expenditures.
Responsible for the effective planning, management, optimal utilization, application and control of allotted TPA resources (financial, staff, facilities, materials, vehicles and equipment).
Complete other duties as assigned.