Director-PACE Center(Riverside)

Neighborhood Healthcare•Riverside, CA

20h•$124,100 - $191,000•Onsite

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community. As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants. The PACE Center Director serves as the site-level leader for the assigned PACE Center and Alternative Care Settings (ACS), reporting to the PACE Program Director. This role has full accountability for operational performance, supporting strategic direction, and ensuring regulatory compliance across all service areas, including clinic, social work, rehabilitation, recreation, dietary, transportation, day center, and home care services. The Center Director provides direct supervision to discipline managers and supervisors, ensuring each department meets organizational standards for quality, compliance, participant satisfaction, and operational efficiency. The role integrates clinical and non-clinical operations to deliver seamless, participant-centered care and leads continuous process improvement initiatives. In the absence of the PACE Program Director, the Center Director assumes their responsibilities to ensure continuity of operations. This position is fully onsite.

Requirements

Bachelor’s degree in business administration, health administration, rehabilitative therapy, nursing, social work, recreational therapy, or related health or human services field required
Minimum of five (5) years of progressive leadership experience in healthcare or aging services is required
Minimum of three (3) years of experience working with frail or elderly populations is required
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.
Valid California Driver’s License required
Comprehensive knowledge of health care delivery systems, PACE program regulations, quality improvement, and the medical and non-medical needs of the elderly
Expertise in regulatory compliance, audit readiness, and interdisciplinary team coordination
Demonstrated ability to lead and mentor managers and supervisors across multiple disciplines
Proven ability to implement and sustain standardized processes across multiple sites while addressing variability
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks and priorities simultaneously
Excellent planning, organizational, and strategic problem-solving ability
Ability to work collaboratively as part of a leadership team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 15 lbs
Ability to sit/stand for long periods of time

Nice To Haves

Master’s degree in healthcare administration, business administration, public health, or related discipline is strongly preferred
Proven experience in PACE program operations or a comparable integrated care model strongly preferred
Professional licensure in a relevant discipline preferred

Responsibilities

Owns overall center performance, including operational efficiency, participant experience, quality outcomes, and capacity management
Leads site-level operational decision-making, problem-solving, and resource allocation to address complex participant, staffing, and workflow challenges
Provides leadership to all aspects of the Center/ACS operations
Monitors Alternative Care Settings (ACS) services and care coordination to ensure quality, operational effectiveness, and regulatory compliance
Directly supervises next level discipline managers/supervisors for clinic, social work, day center, rehabilitation services, dietary, and transportation and home care
Oversee and hold department leaders accountable for execution of day-to-day operations, ensuring alignment with program standards and performance expectations
Ensures IDT meetings are effectively facilitated and that designated leaders and trained designees maintain compliance with interdisciplinary care planning standards
Provides competency training for designees who can facilitate IDT meetings to required standards
Oversees participant utilization and resource allocation in coordination with the PACE Medical Director to ensure appropriate and efficient care delivery
Ensures job responsibilities, authorities, and accountability of all direct reports are clearly defined and understood
Oversee hiring, orientation, training, and ongoing development of center-based discipline managers, holding them accountable for department performance
Reviews staffing levels, enrollment, and center capacity to address and resolve operational issues
Ensures adherence to established program workflows, policies, and operational standards across all service areas within the center, and addresses variances to maintain alignment with program expectations.
Ensure department leaders effectively manage contract employees and service providers in collaboration with Quality & Compliance
Participates in onboarding and oversight of key contracted vendors and providers utilized by the Center
Holds department leaders accountable for effective IDT workflows, including timely development, documentation, and communication of participant care plans
Ensure department leaders maintain compliance with documentation standards, service delivery timelines, and regulatory requirements
Ensures effective Skilled Nursing Facility (SNF) care coordination and integration with IDT processes
Ensures department leaders implement orientation, in-service training, and ongoing staff development in alignment with regulatory and organizational standards
Serves as a liaison between NHC PACE and other community service providers
Participates in the NHC PACE leadership team and serves as liaison between administration and staff
Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements
Reviews participant rights issues, grievances, and appeals with the Program Director and Quality & Compliance, ensuring proper documentation, investigation, and resolution
Participates in NHC PACE committees and relevant sub-committees to support program operations, quality, and compliance
Leads center-wide quality improvement initiatives and ensure performance outcomes align with established targets