Director, Organizational Insights Head - Businesses & Employee Listening

Citi • Tampa, FL

7d • $170,000 - $300,000 • Onsite

About The Position

In the People Insights & Organizational Effectiveness team at Citi, we solve business problems with workforce and business data. We use data and behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to better decisions about people – individuals, teams, and organizations – to drive business performance. The Director, Organizational Insights Head - Businesses & Employee Listening, serves as the senior leader responsible for defining and executing the people insights strategy across Citi’s Banking, Client, Markets & Services businesses in close partnership with senior HR and business leadership. Additionally, this leader owns the Employee Listening capability, overseeing enterprise methodologies, governance, and insight-to-action frameworks that measure and improve employee experience, engagement, and organizational health.

Requirements

• Bachelor’s degree required; Master’s degree in Organizational Psychology, Behavioral Science, Analytics, or a related field is preferred.
• Extensive experience in analytics, insights, or business strategy within a large, complex global organization, ideally supporting client-facing or revenue-generating businesses.
• Demonstrated ability to translate business and HR needs into appropriate analyses and to synthesize complex results into clear, actionable insights.
• Proven track record of designing, leading, and evolving employee listening, engagement, or culture measurement programs at scale.
• Deep knowledge of HR data, systems, and processes, with experience partnering closely with data engineering and data science teams to shape dashboards, models, and self-service insights.
• Strong analytical and statistical acumen, including experience working with survey data, sentiment analysis, and trend analysis.
• Effective collaborator within complex environments, with strong relationship-building and stakeholder management skills.
• Demonstrated ability to integrate people insights and listening data into HR and business decision processes and deliver measurable impact.
• Proven track record leading, coaching, and developing high-performing analytics or advisory teams.

Responsibilities

• Lead the development and execution of a people insights strategy focused specifically on Banking, Client, Markets and Services businesses, including human capital metrics, productivity indicators, leadership pipeline insights, attrition trends, employee sentiment insights, and organizational health analytics.
• Serve as a trusted partner to senior HR and business leadership for Banking, Client, Markets and Services for all matters related to and supported by human capital data and insights.
• Understand business and client priorities and translate them into requirements for data science and engineering teams.
• Deliver proactive and ad hoc insights that identify trends, risks, and opportunities related to hiring, performance, retention, engagement, sentiment, and business outcomes in complex, client-facing environments.
• Ensure analytics deliver actionable insights tied to business strategy, operating models, workforce deployment, and growth objectives across Banking, Markets and Services.
• Promote data literacy as well as responsible and ethical use of HR data across HR and business leadership populations.
• Own and oversee the enterprise Employee Listening strategy, including engagement surveys, pulse surveys, lifecycle listening, and targeted diagnostics.
• Lead the development and deployment of enterprise methodologies and frameworks for measuring employee experience, engagement, and culture.
• Establish governance, standards, and best practices for listening programs to ensure methodological rigor, scalability, and consistency while minimizing survey fatigue.
• Drive insight-to-action processes by partnering with HR leaders and businesses to translate listening data into meaningful interventions, priorities, and measurable outcomes.
• Monitor trends in employee sentiment and culture over time, identifying systemic risks, strengths, and opportunities that impact performance, retention, and transformation efforts.
• Lead, mentor, and grow a global team of people insights and employee listening professionals, establishing operating models, priorities, and standards.
• Build enterprise capability through listening playbooks, toolkits, dashboards, and leader-facing materials that enable effective interpretation and action on results.
• Foster a culture of analytical rigor, intellectual curiosity, strategic influence, and high-quality execution across insights and listening teams.
• Collaborate closely with peer leaders to ensure alignment, shared standards, and an integrated enterprise view of workforce insights.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director