Director, Ops Integration & Brand Standards

Wingstop

About The Position

The Director of Operations Integration & Brand Standards is responsible for ensuring flawless execution of all initiatives that impact restaurant operations. This leader provides strategic oversight, integration, and project management across functions, ensuring that every initiative is operationally sound, aligned with brand strategy, and delivers best-in-class returns for Brand Partners. Acting as both a project leader and thought partner, this role bridges strategy with execution—driving operational readiness, consistency, and excellence at the restaurant level.

Requirements

Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
Ability to travel up to 20%

Responsibilities

Own the readiness of all initiatives (new products, technology, training, and more) prior to restaurant launch.
Ensure each initiative aligns with Wingstop’s strategy, drives Brand Partner ROI, and is operationally feasible.
Maintain and govern the master calendar of all initiatives impacting restaurants, balancing timing, capacity, and operational considerations.
Serve as the project manager for cross-functional initiatives, ensuring executional excellence from concept through rollout.
Act as the strategic voice of Operations, ensuring operational implications are fully represented in enterprise-wide initiatives.
Partner with Field Operations, Corporate Operations, Learning & Development, Technology, and other departments to deliver integrated solutions.
Build strong relationships with internal stakeholders and Brand Partners, leveraging influence to drive collaboration and alignment.
Lead problem solving across functions to improve efficiency, consistency, and the guest and team member experience.
Design and deliver clear, compelling communications strategies and content to support restaurant adoption of initiatives.
Provide weekly communications to the Field Operations team, ensuring consistent and transparent updates across the organization.
Champion change management, equipping restaurants with the tools and resources needed for successful implementation.
Lead the internal audit program (QSC), driving continuous improvement in food safety, operational compliance, and guest experience.
Partner with Guest Experience and Training teams to create long-term strategies that raise the bar on operations excellence.
Contribute to the design of new tools, processes, and technology that make teams more efficient and effective.
Leverage data (e.g., guest experience metrics, SmartKitchen insights, and performance dashboards) to identify trends, anticipate challenges, and drive improvements across cost, quality, and guest satisfaction.
Surface operational insights to senior leadership, ensuring data-driven decisions that strengthen restaurant performance.
Inspire, coach, and develop a high-performing team, cultivating talent that can grow into future leadership roles across Wingstop.
Foster a culture of accountability, continuous improvement, and operational excellence.
Act as a culture carrier, modeling Wingstop’s values and commitment to delivering a world-class guest experience.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room