Director Operations - Jefferson Primary Care & Ambulatory Physician Practices (East Region) - Southern New Jersey

Thomas Jefferson University • Camden County, NJ

7d • Onsite

About The Position

The Director of Operations Primary Care & Ambulatory Physician Practices - JMG oversees the operational activities across multiple ambulatory practices within the Jefferson Medical Group (JMG). The director is simultaneously overseeing several projects, clinical initiatives, and supporting the fiscal year operating plan. The Director is an experienced operational leader who is responsible for leading and coordinating transformational local Jefferson strategies and initiatives aligned with enterprise and regional operational improvements. The Director assists the senior executives with the implementation and execution of the annual operating plan and budget while serving as both a resource and leader to achieve best practice results in key performance indicators. The Director acts as an internal consultant, responding quickly to direction from the senior executives to assess operations, identify best practices, and redesign work systems and processes to achieve higher levels of performance. The Director of Operations also supports the acquisition and onboarding of new practices, specialties and clinicians that work within the ambulatory as well as the hospital setting.

Requirements

• Bachelor’s Degree in related field. or High School Diploma/GED with an additional 4 years of operations leadership experience may be substituted for the degree requirement.
• 5 years progressive experience in ambulatory operations leadership and management.
• Strong communication, organizational skills, administrative/clinical judgement decision making.
• Expresses ideas and information clearly and concisely in oral and written forms.
• Works effectively with others toward common goal.
• Ensures patient/customer satisfaction by respecting confidentiality and privacy.
• Identifies problems, considers viable alternatives and implements solutions based on analysis and sound reasoning
• Provides high-quality exceptional customer service and other health-related services to meet and/or exceed the needs of patients and their families.
• Creates and/or supports new ideas that enhance hospital/service/unit/department goals or reduce costs.
• Shows initiative and seeks out opportunities for improvement.
• Performs duties in an independent manner based on guidelines set by supervision.
• Recognizes and respects cultural differences among co-workers and patients and responds appropriately.
• Must be knowledgeable of New Jersey Department of Health regulations, mandates, and ambulatory privileging/credentialing processes.
• Manages the project scope, resource requirements, political barriers, and the potential ROI while priorities projects accordingly.
• Hires, supervises, coaches, develops, and recognizes leadership staff within the scope of respective departmental oversight.
• Develops and deploys robust, executive oriented, analytics tools using QIik, Epic, and other benchmarking tools to track progress.
• Participates in divisional committees/teams to help develop and disseminate best practices.
• Engages staff and management in service and operations improvement projects.
• Communicates and shares data, reports, and best practices to increase awareness, buy-in, and recognition of improvement efforts.

Responsibilities

• Oversee execution of operating plan projects and strategic initiatives to achieve regional/divisional goals.
• Works directly with VP on Operational Excellence initiatives.
• Project Excellence/Leadership includes identifying opportunities; defining and financially justifying projects/programs; allocating resources; launching project teams; utilizing project management and leadership principles to manage team activities; tracking project status and results; anticipating and removing barriers; developing team members.
• Leads and supports operational improvement efforts to drive operational efficiency and clinical programmatic growth.
• Increase Scheduled and Arrived Utilization for all Providers (above 100% scheduled and 90% arrived).
• Improve Interdepartmental Scheduling scores (above 70%)
• Planning, managing, evaluating, and controlling the financial performance and standards of excellence to maintain high quality services to achieve both the divisional and regional goals and objectives set forth.
• Provide financial projections for new provider requests and expansion of clinical services.
• Explain variances to budget for MTD, YTD, and Prior Year.
• Responsible for the implementation of various projects in collaboration with senior executives to ensure efficiency and quality performance indicators are met.
• Providing leadership for the development of strategies while ensuring the successful implementation of tactical elements of improved patient satisfaction, enhanced quality of care, strengthen the revenue cycle, and increase operational effectiveness
• Plan, develop and execute strategic and comprehensive business development and marketing initiatives to support the objectives and goals, with specific focus on revenue enhancement, and additional market share growth through strategic relationships.
• Collaborates with Business Development, Finance, and Marketing, to develop and implement these growth initiatives, as needed.
• Works with Providers on Care Continuity & Ambulatory Referrals.
• Selects, develops, manages and evaluates direct reports; oversees the selection, development, management and evaluation of indirect reports.
• Assures that patient care objectives are met.
• Through collaboration, develops, allocates, and administers the budget as necessary for accomplishment of established objectives and programs.
• Is responsible for the department's mission statement, strategic plans, resource allocation and operational plans and policies.
• Ensures that all Federal, State, local and accreditation standards are met and maintained.
• Promotes and maintains own professional development.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

What This Job Offers

• Job Type: Full-time
• Career Level: Director