Director Operations - Alaska

Marathon Health

2d • $110,000 - $175,000

About The Position

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.

Requirements

• Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
• Proven leadership experience developing and building teams
• Demonstrated full P&L responsibility for a large business unit or division.
• Expertise in building and leading high-performing teams across clinical, operational, and business functions.
• Passion for patient-centered care and teammate engagement.
• Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
• Strong financial acumen, strategic thinking, and business judgment.
• Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
• Candidates for this position must reside in one of the following locations: Houston, TX Milwaukee, WI Chicago, IL St. Louis, MO Minneapolis, MN

Nice To Haves

• Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.

Responsibilities

• Market Leadership & Full P&L Ownership
• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.
• Operational Discipline & Excellence
• Champion a culture of operational discipline, quality, safety, and infection control across all health centers
• Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
• Drives achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.
• Teammate Leadership & Engagement
• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives.
• Fully accountable for delivered results and goal achievement of the team.
• Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborates with onboarding team to ensure seamless startup of new centers in market.
• Completes annual performance reviews for all direct reports.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Responds to care team issues regarding health center operations.
• Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
• Foster a culture of communication, engagement, accountability, and continuous learning.
• Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.
• Commercial Growth & Enterprise Collaboration
• Drive visit volume, engagement, and participation rates across the region.
• Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed