(USA) Director, Operations

Walmart • Hoboken, NJ

2d

About The Position

The Director of Operations leads associate-facing operating strategy, consistency, and execution across Walmart Connect (WMC). The role oversees business-unit-wide operating programs across functional teams, including workforce management, associate experience, location strategy, and operating cadence. As a partner to senior WMC leaders and enterprise stakeholders, the Director translates business priorities into scalable programs that improve execution, strengthen associate experience, and support organizational growth. The role works closely with Strategy and Planning leadership to align resources, priorities, and execution, and requires emotional intelligence and the ability to build trust across a complex, matrixed organization.

Walmart Connect is a multi-billion-dollar closed-loop media business within Walmart. It delivers advertising solutions using proprietary data from Walmart.com, the app, and more than 4,600 U.S. stores, working with suppliers, merchants, stores, and agencies to support Walmart’s business objectives and customer engagement.

The Director builds relationships across WMC and with enterprise stakeholders, oversees workforce management and annual operating plan headcount delivery, sets the strategy for associate experience programs, and leads location strategy. The role also establishes performance governance and drives continuous improvement. The position requires a bachelor’s degree in a related field and relevant experience, or an equivalent experience pathway, as well as supervisory experience.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 5 years of experience in operations, project management, or a related area; or 7 years of experience in operations, project management, or a related area.
• 3 years of supervisory experience.
• Experience operating in a complex, matrixed organization with multiple stakeholders, competing priorities, and evolving business needs.
• Demonstrated success partnering with senior leaders to translate strategy into operating plans, governance, and measurable execution.
• Ability to foster accountability, collaboration, talent development, and continuous improvement.

Nice To Haves

• Experience working on cross-functional teams or projects.
• Master of Business Administration.
• Project Management Professional certification.

Responsibilities

• Build trusted relationships across WMC and with enterprise stakeholders to align priorities, navigate competing demands, and drive outcomes through partnership.
• Lead the operating cadence through WMC’s Ops Leads program.
• Oversee workforce management and annual operating plan headcount delivery through planning tools, reporting, governance, and operations.
• Set the strategy for WMC-wide associate experience programs, including recognition, culture, career development, mentorship, and leadership engagement opportunities such as speaker series.
• Lead location strategy that supports business needs, associate experience, talent access, and organizational effectiveness.
• Establish performance governance through reporting and accountability for program adoption, operational consistency, and associate experience.
• Drive continuous improvement and proactively identify opportunities to move the business forward.
• Lead, develop, and inspire a high-performing team responsible for workforce management, business management, Associate Engagement Survey initiatives, and location strategy.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director