Director, Operations- Americas

Oliver Agency•Feasterville-Trevose, PA

22d

About The Position

The Director of Operations ensures the safe and efficient delivery of quality product to internal and external customers. The Director of Operations manages site-level manufacturing, engineering, maintenance, warehousing, and other functions as required. The individual sets targets for key performance indicators, monitors performance, and drives improvements in Safety, Quality, Delivery, Cost, Growth and Morale contributing to long-term sustainable scorecard results. The individual also manages stretch assignments to support the business as communicated by the VP of Global Operations.

Requirements

B.S. in Engineering, Technical, Business or closely related field.
10+ years of manufacturing leadership experience with multi-site responsibility
Strong speaking and writing skills.
Knowledge of lean sigma and history of optimizing manufacturing processes.
Demonstrated ability to cultivate a continuous improvement culture.
Personality traits - self-starter, results oriented, initiative, sense of urgency, good communications skills, and ability to work with details. Possesses strong tendencies to work in partnership with both colleagues and customers.
30% or more travel as required
Ability to travel (US and internationally)
Ability to work evenings and/or weekends

Nice To Haves

MBA or advanced technical degree preferred

Responsibilities

Maintain and improve a safety culture that provides a low-risk work environment and the employee commitment to behave in a safe manner at all times.
Ensure that all environmental, OSHA, and local regulatory requirements are met for training, documentation and reporting.
Develop programs to deliver six sigma levels of quality to internal and external customers. Drive the company's quality standards to comply with cGMP and ISO 13485.
Reduce patient safety risk through supporting the development and use of FMEAs and control plans.
Support response to customer complaints through the company's CAPA procedure. Contain potential problems, investigate causes, implement solutions and prevent the problem from recurring.
Visit customers or host visits as necessary to create and maintain relationships.
Support development and management of the Integrated Business Planning (IBP) process in partnership with the planning, procurement, commercial, and finance teams.
Meet or exceed lead time and On-Time-In-Full (OTIF) goals.
Balance the need to reduce inventories, meet customer promises, and optimize the productivity of the operation.
Support commercial team through product managers in developing capabilities and capacity necessary to grow the business.
Lead lean sigma initiatives to deliver continuous improvement in manufacturing KPIs. Audit compliance to the systems and monitor results.
Recommend and prioritize capital projects that will drive improvements and sustainable score card results.
Incorporate digital technologies to deliver breakthrough and / or sustainable results.
Model the company values and design the organization to create a culture of customer focus, continuous improvement, thinking clearly, include & empower, and winning as a team.
Coordinate routine employee updates on site level performance and key projects
Develop the workforce's technical, and communication skills to ensure operational performance can be sustained over time and disruptions to customer needs are prevented.
Ensure the consistent and thoughtful application of company policies and programs by working closely with Human Resources.
Work with the global operations team to set and communicate operating strategy.
Prepare thoughtful operational plans, key performance indicator (KPI) targets, and budgets.
Work with the finance team to deliver improvements in operating profit and cash flow.
Manage stretch assignments based on agreed upon priorities with the VP of Global Operations.
Support strategic planning and execution to enhance profitability, productivity, and efficiency for the site(s).
Interact regularly with site-level and global operations leadership teams.
Continually investigate and introduce process improvement measures.