Director, Operations

Ascensus•Boston, MA

1d•$140,000 - $175,000•Hybrid

About The Position

Provides strategic leadership and daily management of operational areas of the company to continuously evolve overall operational and organizational effectiveness. The role involves leading execution of company strategy, managing the operating plan to meet PAi objectives, and evolving the organization's infrastructure (people, processes, systems) to support the company vision and desired performance. It also focuses on driving organizational effectiveness through continuous improvement of processes and programs, supporting change management, and analyzing operational status for the COO and Leadership Team. The position requires establishing a network within the retirement services industry, maintaining accuracy for customer experience, connecting with the front line to identify opportunities, and supporting business development initiatives. Active involvement in reviewing new business opportunities, including input on human capital capacity and profitability, is also expected. The role supports a values-centric organization that hires and retains lifelong learners, providing necessary capital and resources for high-performing teams, and proactively embracing emerging technologies like AI and automation to accelerate growth and advance Ascensus’ mission and client commitments.

Requirements

Regular attendance and punctuality
Ability to work autonomously or as part of a team
Ability to work in a fast-paced, change driven environment
Adherence to all company policies and procedures
Bachelor’s degree in Business, Management, or related field
10+ years of experience in Operations-based leadership position
Ability to lead and develop team members including: Coach, Motivate, Lead by example, Reward, Counsel/Discipline, Delegate and leverage
Ability to plan, develop and effectively lead the execution of vision and strategy
Customer focused – actions/decisions are balanced to address all stakeholders, but biased towards customers
Understand interrelationships between key financial metrics (e.g. fixed costs, variable costs, capacity, pricing, profits)
Demonstrates actions and behaviors consistent with leadership expectations
Ability to identify and develop talent – positioning others based upon their strengths
Ability to proactively resolve conflict
Emotional intelligence (strong sense of self, social skills, empathy, etc.)
Ability to balance speed over quality (know when one is more important than the other)
Excellent ability to interface, resolve problems and negotiate at all levels internally and externally
Experience with mergers and acquisition integration process
Comfortable and familiar with financial markets
Understands IT and how to use it offensively, as well as integrate business needs with IT function

Responsibilities

Provides day-to-day leadership, work direction, conducts performance appraisals and coaches accountable team members to achieve business results
Holds regular one-on-one and team meetings to review strategic goals and initiatives, discuss individual development and performance, and promote team building
Leads execution of company strategy in support of vision/direction; management of operating plan to meet PAi objectives
Evolves the organization (operational infrastructure of people, processes, systems) as needed to support the company vision/desired performance
Drives organizational effectiveness through understanding of current state and continuous improvement of organizational processes and programs
Supports and enhances the development and implementation of change management, modeling adaptability to changes in the organization and market, necessary for the success of various corporate initiatives
Analyzes and reports operational status/progress to COO and Leadership Team
Establishes network within retirement services industry
Maintains vicious accuracy in support of customer experience and other teams and drives results through various metrics
Connect to front line; allow the front line to identify growth/market opportunities and implements improvements based upon review and analysis of internal feedback
Support business development initiatives, helping connect Growth Team with Operations Team
Active involvement in review of new business opportunities, including input to COO regarding capacity of human capital and profitability of endeavors (risk/reward posture)
Support a values centric organization that hires and retains life-long learners
Provide the capital and resources necessary to develop high performing teams
Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.