Director Operations

Arkansas Children's Hospital Northwest•Springdale, AR

21h

About The Position

The Director of Operations is responsible for oversight and leadership of multiple hospital operations departments. They are responsible for directing resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize staff and throughput productivity. The Director provides leadership to achieve strategic goals, improving efficiency, preparing budgets, managing the revenue cycle and overseeing long term facilities planning for the organization.

Requirements

High School Diploma/GED and 7 years of relevant experience, including at least 5 years in a leadership role.
In lieu of a High School Diploma/GED, 9 years of experience with at least 5 years in a leadership role.

Nice To Haves

Bachelor's degree in a related field of study.
Certified Healthcare Facility Manager - American Hospital Association (AHA)
Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association (HFMA)
Fellow of the American College of Healthcare Executives (FACHE) - American College of Healthcare Executives
Fellowship of the American College of Medical Practice Executives (FACMPE) - Medical Group Management Association

Responsibilities

Ensures regulatory compliance of the areas of oversight as well as across areas of responsibility in the facility.
Defines, implements and revises operational policies and guidelines for the organization both onsite and with system peers.
Drives excellence through maintaining system standards and relationships with system peers.
Oversees client support services through contract negotiation, bidding, and selection of contracted services to meet the organization's needs.
Establishes quantitative and qualitative metrics, guidelines, and standards for efficiency and effectiveness that can be evaluated; identifies opportunities for improvement. Facilitates and executes SPS leadership methods by developing key performance indicators and monitoring outcomes. Implements changes based on quality measures, occurrence data, risk assessment, and feedback.
Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost in each division of oversight to achieve financial objectives.
Communicates and explains directives, policies, or procedures to managers and supervisors through cascading; meets regularly with operations staff to explain changes, answer questions, and maintain morale.
Drives patient experience and satisfaction as well as employee engagement through the departments of operational oversight.
Responsible for day to day management, tactical planning, and oversight of assigned departments of responsibility.
Performs other duties as assigned.