Director, Operations
About The Position
Join a thriving organization as a healthcare leader responsible for guiding and supporting an established team of dermatology offices. We are looking for an accomplished professional with prior Health Care leadership experience, a collaborative coaching style, and the ambition to grow both personally and professionally. JOB SUMMARY The Director of Operations is responsible for providing strategic and operational leadership across multiple dermatology practice locations within the Louisville region. This role oversees day-to-day operations, financial performance, patient experience, provider support, regulatory compliance, staffing, and growth initiatives to ensure high-quality patient care and operational excellence.
Requirements
- Bachelors’ degree in Healthcare Administration, Business Administration or related field
- 7+ years of multi-site healthcare operations leadership experience
- 5+ years of progressive leadership experience overseeing managers and practice leadership teams
- Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems
- Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective
Nice To Haves
- Master’s degree in related field
- Lean Six Sigma Black Belt or Master Black Belt
Responsibilities
- Ensure consistent execution of operational policies, procedures, and best practices across all locations.
- Monitor key performance indicators (KPIs) and operational metrics to improve efficiency and effectiveness.
- Lead initiatives focused on workflow optimization, patient access, and service excellence.
- Manage regional operating budgets and financial performance.
- Analyze revenue cycle performance, productivity metrics, and expense management.
- Identify opportunities to improve profitability while maintaining exceptional patient care.
- Monitor provider productivity and operational drivers impacting financial outcomes.
- Build strong relationships with physicians and advanced practice providers.
- Support providers by addressing operational challenges and resource needs.
- Recruit, develop, and retain high-performing practice leaders and operational staff.
- Provide coaching, mentorship, and performance management for direct reports.
- Foster a culture of accountability, engagement, teamwork, and patient-centered service.
- Support leadership development across the region.
- Ensure delivery of exceptional patient care and customer service.
- Monitor patient satisfaction scores and implement improvement plans when necessary.
- Address patient concerns and escalated service issues.
- Ensure compliance with federal, state, and local healthcare regulations, including HIPAA, OSHA, CMS, and applicable accreditation standards.
- Support risk management initiatives and regulatory audits.
- Support practice acquisitions, integrations, and expansion projects, including market assessments & business development
- Lead operational implementation of new service lines, providers, or locations.
- Identify opportunities for process improvement and innovation.
- Support provider recruiting and onboarding within region locations
- Partner with finance teams to prepare forecasts, budgets, and business plans.
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What This Job Offers
Job Type
Full-time
Career Level
Director
