Director Operations

Sedgwick•Eden Prairie, MN

10h•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344.

Requirements

Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
All candidates must live near one of our centers of excellence: Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344

Nice To Haves

Bachelor's degree from an accredited college or university preferred.
CPCU, ARM, AIM, and/or AIC certifications preferred.
Licenses as required.

Responsibilities

Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.