Director, Operations

Ezee Fiber•Troy, MI

About The Position

As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community & Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company’s broader goals. This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber’s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is preferred.
Five – ten years of senior-level operations management experience in a high-growth, complex environment.
Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).
Industry & Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.
Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.
Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success.
Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.
Financial Acumen: Proficiency in budgeting and full P&L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.
Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.
Team Leadership: Excellent people management skills – able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.
Communication: Exceptional communication and interpersonal skills. Adept at influencing and engaging stakeholders at all levels, and capable of representing Ezee Fiber in executive meetings, community forums, and customer interactions.
Problem-Solving: Analytical and process-oriented mindset. Skilled at interpreting operational and financial data to identify trends, troubleshoot issues, and drive continuous improvement.
Operational Agility: Adaptable and resilient in a fast-paced environment. Capable of managing multiple priorities and making sound decisions under pressure during high-growth phases or critical project situations.
Change Leadership: Ability to guide teams through growth and organizational change. Fosters an innovative, “can-do” mindset and embraces continuous improvement to meet evolving business needs.
Cross-Functional Coordination: Talent for breaking down silos and ensuring diverse departments work in unison. Able to drive cohesive execution among Sales, Construction, Engineering, Operations, and Support so that the region operates as an integrated unit.
Relationship Management: Proven ability to build and maintain strong relationships with external stakeholders, including city officials, community leaders, and key business partners, effectively representing Ezee Fiber’s brand and values at the local level.
Accountability & Initiative: High sense of ownership and accountability for regional results. Proactive in identifying and removing obstacles, implementing solutions, and upholding Ezee Fiber’s standards of quality, safety, and customer service at all times.
Visionary Leadership: Inspires and motivates teams with a clear vision. Builds a culture of excellence, accountability, and teamwork aligned with Ezee Fiber’s people-first values.
Execution Excellence: Drives disciplined operational execution to achieve strategic goals. Translates high-level vision into tangible results through effective planning and follow-through.
Operational & Financial Acumen: Demonstrates strong operational planning and financial stewardship. Balances aggressive growth initiatives with efficient, quality-focused operations and prudent cost management, delivering sustainable and profitable results.
Communication & Influence: Highly effective communicator and influencer. Confident presenting data-driven plans and performance updates to executives, and skilled at earning trust with stakeholders through transparency and integrity.
Adaptability & Problem-Solving: Thrives in dynamic environments. Quickly adapts to new challenges or changes in the market, and excels at solving complex problems with creative, effective solutions.
Customer & Community Focus: Unwavering commitment to a customer-first mindset and positive community impact. Ensures that all regional operations enhance the customer experience and uphold Ezee Fiber’s reputation for service, integrity, and innovation.
Valid Driver’s License

Nice To Haves

A Master’s degree or relevant advanced certifications in business or operations is a plus.

Responsibilities

Market Launch & Execution: Own the Michigan market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.
Cross-Functional Team Leadership: Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.
Operational Excellence: Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.
Financial Management: Own the market P&L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.
Stakeholder & Municipal Relations: Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.
Performance Reporting: Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP & General Manager and other senior leaders.
Quality & Compliance: Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company’s brand in every community.