Director, Operations Strategy

Metropolis•Nashville, TN

19h•Hybrid

About The Position

Metropolis is seeking a Director of Operations Strategy to own the optimization and execution systems that power how we run our global operations. Reporting directly to the VP of Operations Support & Strategy, you will be the connective tissue between strategy and execution — building the operational discipline and processes that empower our teams in the field to achieve. You are a rigorous analytical thinker and disciplined executor who thrives at the intersection of strategy, data, and cross-functional collaboration. You know how to structure ambiguous problems, build airtight solutions, and translate complexities into clear narratives that drive action. You are equally comfortable in a facility and a boardroom — and you understand that the best initiatives are only valuable when they actually change how the business runs.

Requirements

7+ years of experience in strategy, business operations, management consulting, or analytics, with at least 2 years in a leadership role at a high-growth technology or marketplace company
Deep analytical fluency — highly proficient in Excel and SQL, with hands-on experience building and maintaining reporting infrastructure in BI tools such as Looker or Tableau
Demonstrated ability to build financial models, scenario analyses, and forecasting frameworks that inform real, high-stakes business decisions
Proven track record of leading cross-functional initiatives from scoping through execution — managing multiple workstreams simultaneously without losing accountability on any of them
Clear, confident communicator who can distill complex analysis into concise, compelling narratives for senior stakeholders, with the ability to adapt the message for different audiences
Highly self-directed with strong problem-structuring skills — capable of independently defining the approach to an ambiguous problem and driving it to a clear outcome

Responsibilities

Drive execution of quarterly and annual operations planning cycles, translating company objectives into operational targets, milestones, and resource plans across field operations
Build and maintain a suite of real-time dashboards, KPI frameworks, and reporting infrastructure that gives leadership an accurate, up-to-the-moment view of operational health across all markets
Develop advanced forecasting models and scenario analyses that surface risks and opportunities before they impact the business, and recommend clear, prioritized action paths for each
Identify operational inefficiencies across the business, quantify their impact, and lead structured process improvement initiatives from diagnosis through resolution
Serve as the analytical backbone for cross-functional initiatives — providing rigorous ROI modeling and performance tracking to ensure projects stay accountable to measurable outcomes
Partner with regional leaders and market GMs to synthesize performance data across geographies, identify what’s working, and help scale winning playbooks consistently across markets
Collaborate with Product and Engineering to define tooling requirements that support operational scalability, acting as an informed and credible voice for the ops team in roadmap discussions
Build and develop a lean team of strategy and analytics professionals, establishing the function’s capacity and capabilities as the business scales