Director, Operations Reporting & Analytics

Matter Health•Nashville, TN

1d•Remote

About The Position

Matter Health is seeking an experienced Director, Operations Reporting & Analytics to lead the reporting and analytics function that gives market, clinical, and executive teams a clear and consistent view of organizational performance. In this role, you will own operational and clinical reporting from end to end, including KPI definition, dashboard design, data quality, reporting governance, and self-service analytics. You will partner closely with Operations, Clinical, Finance, Quality, Implementation, Data Engineering, and IT teams to translate business needs into timely, reliable, and actionable reporting solutions. You will also play a critical role in new-market launches by ensuring each market has the dashboards, data feeds, KPI definitions, and reporting infrastructure needed to operate effectively from day one. This is a hands-on leadership position responsible for managing and developing the current analytics team while building scalable reporting capabilities as Matter Health continues to grow. This position is ideal for a strategic and execution-focused analytics leader who can turn complex data into clear insights, establish trusted reporting standards, and help leaders at every level make informed decisions.

Requirements

Bachelor’s degree in data analytics, business, statistics, health informatics, or a related field, or equivalent professional experience
Eight or more years of progressive experience in reporting, business intelligence, analytics, or a related function
Five or more years of direct people-leadership experience
Demonstrated success building or scaling enterprise reporting and analytics capabilities within healthcare, multi-location services, or another high-growth operating environment
Strong hands-on experience with business intelligence and data-visualization tools such as Power BI, Tableau, or Looker
Advanced SQL skills and experience working with complex datasets
Experience partnering with data engineering teams on data-pipeline requirements, data models, integrations, and reporting infrastructure
Experience defining enterprise KPIs and establishing consistent metric logic, calculation methodologies, and reporting standards
Experience developing operational dashboards, executive scorecards, and self-service reporting capabilities
Demonstrated ability to translate complex data into clear, actionable insights for operational, clinical, and executive audiences
Experience managing competing priorities and balancing recurring reporting requirements with ad hoc analytical requests
Strong leadership, communication, stakeholder-management, and cross-functional collaboration skills
Ability to operate strategically while remaining closely involved in hands-on reporting and analytics work
Knowledge of HIPAA, data privacy, and appropriate handling of healthcare information

Nice To Haves

Experience with healthcare quality or regulatory reporting, including CMS Star Ratings, HEDIS, or Medicaid and Medicare encounter data
Experience working within Medicaid, Medicare Advantage, value-based care, primary care, in-home care, or community-based care
Experience supporting budgeting, forecasting, risk stratification, or care-model performance reporting
Experience leading reporting readiness for new markets, locations, products, or operational launches
Experience supporting geographically distributed or multi-market teams
Experience with athenaOne, Salesforce, or URSA
Experience building an analytics team or expanding a reporting function within a rapidly growing organization

Responsibilities

Own the strategy, standards, tooling, and governance for operational and clinical reporting across all Matter Health markets
Design, build, and maintain dashboards and scorecards that measure market, provider, Care Support, clinical, and enterprise performance
Establish and maintain a single source of truth for enterprise KPI definitions, calculation methodologies, metric logic, and naming conventions
Partner with Data Engineering and IT to define data-pipeline requirements, improve data quality, and develop scalable reporting and analytics solutions
Translate operational, clinical, financial, and executive business questions into clear reporting requirements and actionable insights
Own reporting readiness for new-market launches, including dashboards, data feeds, KPI definitions, and reporting infrastructure
Build self-service reporting capabilities and train market and functional leaders to use data and reporting tools effectively
Manage the analytics roadmap and prioritize recurring reporting needs alongside ad hoc analysis requests from executive leadership
Partner with Finance, Clinical Operations, Quality, and Implementation to support budgeting, forecasting, risk stratification, care-model decisions, and organizational planning
Establish reporting quality-control processes and resolve inconsistencies in data, metric calculations, and dashboard outputs
Drive continuous improvement in reporting turnaround times, data accuracy, dashboard adoption, and the end-user experience
Gather feedback from reporting users and incorporate that feedback into dashboard design, reporting priorities, and process improvements
Ensure reporting and analytics practices comply with HIPAA, data-privacy standards, and applicable healthcare requirements
Manage, coach, and develop analysts and reporting specialists while helping scale the team as the organization grows
Model Matter Health’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity