Director, Operations Portfolio & Planning

College Board • Remote - Virginia, VA

2d • $80,000 - $135,000 • Remote

About The Position

College Board's Operations division is a best-in-class digital assessment delivery and customer Learning and support function that ensures a positive and seamless experience for millions of students and thousands of test centers annually. The Operations Division at College Board is comprised of three functional areas responsible for all aspects of clean delivery for College Board products and programs: Assessment Delivery Operations; Customer Engagement & Experience; and Knowledge, Learning and Operational Effectiveness. Our work is driven by the evolving needs of our internal partners and external customers, and we support them through flexible strategies and quality delivery to effectively advance enterprise-wide goals and priorities and ensure customer success.

As the Director, Operations Portfolio & Planning, you will create and lead a centralized portfolio management and planning capability to execute a unified operating model within Operations. You will maintain a single, integrated view of priority operational initiatives, including both the work of Operations and the support required for product and program delivery, to ensure alignment, prioritization, and sequencing across teams and release cycles.

Working in partnership with Product, Program, Technology, and Operations leaders, you’ll provide a unified “One Ops” view for roadmap integration ensuring Operations keeps pace with product timelines and launches. You’ll ensure Operations delivers complete, connected solutions which prioritize efficiency and experience. This includes running a single, visible intake point for all Operations technology solution requests, applying prioritization criteria, and enabling scalable, reusable solutions.

You’ll drive the operational rhythm of the business by coordinating planning activities, creating transparency into priorities, dependencies, and ownership across Operations. You will represent the portfolio to internal and partner audiences communicating our collective roadmap, priorities, intended outcomes and advocating for shared wins with clarity and confidence.

Requirements

• 7+ years of experience in operations planning, portfolio management, or product/program management within a complex, matrixed organization.
• Strong understanding of product development and technology delivery lifecycles, with the ability to translate operational needs into clear, actionable work for technical teams.
• Demonstrated success partnering with Product, Program, and Technology leaders to align goals, identify dependencies, and deliver complete, scalable solutions.
• Highly comfortable operating in ambiguity: you can start from a blank slate, make sense of scattered inputs, and shape structure where none exists. You adapt quickly as new information surfaces and see ambiguity as an opportunity, not a blocker.
• A collaborative, low-ego teammate who builds trust across diverse groups. You naturally work through influence rather than authority, and you’re energized by shared ownership, joint problem-solving, and helping others succeed.
• Exceptional organization and prioritization skills, with the ability to move multiple projects forward independently and collaboratively.
• Strong analytical and problem-solving skills, using data to inform prioritization, assess impact, and measure delivery outcomes.
• Excellent verbal and written communication skills, including facilitating planning sessions, leading reviews, and presenting to senior leadership.
• Proven ability to influence and build relationships across diverse teams, bringing structure without adding bureaucracy.
• Ability to travel 6-8 times a year to College Board offices or on behalf of College Board business.
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Authorization to work in the United States

Responsibilities

• Lead planning strategies that shape the priorities for Ops internal platforms & product integration
• Establish planning cadences across Operations supporting continuous intake, prioritization, and delivery routines that bring structure and predictability to how workflows.
• Develop and implement a single intake process for all Ops product changes within the division and across the organization to reduce fragmentation, drive measurable efficiency or customer experience gains, and align to the most critical Ops transformation priorities and digital initiatives.
• Deliver ongoing, consistent strategic planning recommendations to Ops leadership, ensuring portfolio priorities stay aligned to organizational strategic priorities.
• Create transparency into work in progress and dependencies across Ops teams.
• Manage the rhythm of execution by running internal reviews, surfacing blockers, escalating risks, and ensuring on-time delivery.
• Communicate clearly with leaders and stakeholders on what is moving forward, when, and why.
• Maintain a recurring sync with the Digital Ops Platform Lead to review portfolio sequencing, current-to-future migration dependencies, and cross-team prioritization.
• Work with stakeholders to maintain a consolidated view of product and program initiatives that intersect with operational initiatives, activities, and functions.
• Organize engagements to capture Operations' portfolio needs and conclude each cycle with a recommended prioritization sequence for Operations leadership to approve.
• Drive planning alignment across Operations, Product, Program, and Technology teams so Ops delivery milestones stay locked to product launch timelines, front stage and backstage.
• Establish an Ops cross-portfolio approach to analyze, document and deliver analytic insights and data that influence product and service design.
• Stand up and manage a single intake process for technology solution requests, ensuring visibility and consistency across Operations to deliver scalable solutions that improve efficiency.
• Track and communicate the outcomes and impact of delivered solutions, using data to inform future prioritization decisions.
• Advocate for Operations’ portfolio priorities with stakeholders, identifying win-win opportunities to improve existing systems and ensuring new systems are ready to meet the unique needs of Operations and the customers it serves.

Benefits

• Meaningful career
• Supportive team
• Comprehensive package designed to help you thrive
• Self-sustaining nonprofit
• Fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
• Open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed