Director of Operations Logistics & Data Analytics

Impact Life•Davenport, IA

22d•Onsite

About The Position

As a member of ImpactLife’s Leadership Team, the Director, Operations Logistics & Data Analytics leads a team responsible for improving efficiency within the Operations Division. The role oversees logistics and scheduling of human and capital resources across Donor Outreach and Collections, including fixed donor center and mobile collection operations, throughout the four-state operating area. The Director uses cost structure, operational data, and demand to guide resource decisions and maximize collections. The Director leads data analysis and process improvement initiatives across the Operations Division, using a balanced, data-driven approach that considers financial performance, donor and community satisfaction, safety, and employee engagement. The role develops predictive analytics to forecast upcoming operational needs, ensures scorecards use relevant metrics aligned with organizational targets, and explains data outputs to colleagues across the organization. The Director also collaborates with internal stakeholders and external national organizations on data sources, system functionality, benchmarking, and organizational decision-making. The position supports the annual budget process by providing data for weekly registration goals and other key assumptions, working closely with Donor Outreach and Collections leadership. The role is based on-site in Davenport, Iowa (preferred), Earth City, Missouri, Springfield, Illinois, or Urbana, Illinois.

Requirements

Bachelor’s degree required; an equivalent combination of demonstrated work experience and education may be considered.
At least five years of leadership experience required.
Supply Chain, Logistics, and/or Operations experience required.
Demonstrated written and verbal communication skills, including communicating effectively with individuals and groups from all segments of the public and with employees across the organization.
Ability to use technology tools to gather and connect data, produce decision-support outputs, and explain findings to colleagues in different roles.
Pre-employment background check and drug screen required.

Nice To Haves

Master’s degree preferred.
Blood center experience helpful.
Working experience in logistics and/or scheduling preferred.

Responsibilities

Lead direct and indirect teams responsible for scheduling and logistics within Donor Outreach and Collections.
Improve scheduling of human and capital resources across the four-state operating area, including fixed donor center and mobile collection operations, to maximize collections.
Use an understanding of cost structure to guide efficient use of existing resources and recommend resources that match demand.
Analyze staffing metrics and trends and establish targets with operational leadership.
Identify process improvement opportunities and use standard process-improvement techniques to build collaboration around changes.
Establish and monitor initiative metrics before, during, and after process changes to assess outcomes.
Make recommendations using data on financial performance, donor and community satisfaction, safety, and employee engagement.
Gather and connect data points using technology tools to produce accessible outputs that support decision-making, and explain those outputs to colleagues in different roles.
Develop and launch a consistent predictive analytics approach to forecast operational needs in the coming weeks and months.
Identify critical data points and ensure functional scorecards focus on appropriate metrics aligned with organizational targets.
Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
Work with external national organizations to use their database information for organizational decisions and benchmarking against other blood centers.
Provide data support for the annual budget process, including weekly registration goals and other key assumptions.
Work with Donor Outreach and Collections leadership to ensure an efficient, timely budget-support process.
Lead, inspire, and mentor teams through clear communication and collaboration in support of tactical goals and strategic initiatives.

Benefits

Industry-leading pay rates
On Demand Pay
Generous paid time off that begins accruing on the first day of employment
Medical insurance
Dental insurance
Vision insurance
Free life insurance
401(k) with employer match
Health Savings Account
Flexible Spending Account
Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services