Director, Operations Group Manager - Loans Enablement
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Operations Group Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.
Requirements
- Bachelor's degree in a related discipline or equivalent work experience required.
- Applicable local/regional licenses or certifications as required by the business.
- 10-12 years of total work experience with at least 1-2 years of management experience preferred.
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
- Operations experience required, with Agile experience preferred
- Background in process re-engineering and experience leading large, diverse teams
- Familiarity with relevant regulations and operations standards.
- Strong communication and collaboration skills
- Ability to provide constructive feedback and build effective teams
- Highly proficient in data literacy and data management
- Problem solving Passion for changing status quo and driving out-of-the-box ideas
- Non-hierarchical, transparent, trusting, trustworthy
- Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same
Nice To Haves
- at least 1-2 years of management experience preferred
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
- Agile experience preferred
Responsibilities
- Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
- Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
- Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
- Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
- Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
- Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
- Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools
- Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
- Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
- Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
- Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
- Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- generous paid leaves
- paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Director
