Director, Operations- Driver Loyalty & Rewards (Spark Driver App)
About The Position
The Last Mile Delivery Platform team builds the Spark Driver App and the programs that help drivers choose Walmart consistently—delivering great customer outcomes at scale. We partner closely with Product, Engineering, Operations, Marketing, Finance, Legal, and Trust & Safety to translate enterprise commitments into driver-facing experiences and measurable performance. This role is central to how we grow and modernize driver value: shaping rewards, communications, and partnerships that strengthen retention, support Walmart+ growth, and improve delivery quality across the network. Lead the strategy and scale of Spark’s Driver Rewards—one of the biggest levers to retain and engage the drivers who power Walmart’s Last Mile Delivery. As Director of Driver Loyalty & Rewards, you’ll own a multi-year roadmap and a six-pillar organization spanning tier architecture, metrics governance, partnerships, innovation, and in-app engagement. You’ll operate at the intersection of strategy and execution, influencing senior leaders while building a program that improves driver retention, Perfect Order Rate, and Last Mile Delivery P&L outcomes.
Requirements
- 10+ years in strategy/operations/loyalty or large-scale consumer programs; 5+ years leading managers and multi-disciplinary teams.
- Proven experience designing and scaling tiered loyalty/rewards programs in a two-sided marketplace, gig economy, or membership context.
- Strong analytics and experimentation fluency; comfort partnering with data science/ML.
- Track record negotiating and operating multi-party commercial partnerships.
- Experience in regulated environments with compliance, auditability, and FTC-related requirements.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Working on cross-functional teams or projects
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Set the multi-year vision, strategy, and roadmap for Spark Driver Rewards aligned to enterprise Last Mile Delivery goals.
- Lead a six-pillar org across strategy, tier/value architecture, metrics governance, partnerships, innovation, and app engagement.
- Evolve tiered rewards to drive retention, engagement, and quality at scale.
- Build margin-positive partnerships and a 15+ partner pipeline of co-op perks.
- Deliver executive-ready insights, trade-offs, and recommendations using program performance and market intelligence.
Benefits
- Performance-based bonus awards
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
