Director, Operations (CRE)

Cushman & Wakefield•Washington, DC

24d•$144,755 - $170,300•Onsite

About The Position

Oversees the development and support of initiatives for Asset Services. Serves in an operations role providing strategy and tactical decisions on behalf of Asset Services for the development of tools and resources for the platform. Instrumental in the growth and development of the platform as well as the execution of ongoing operational tasks and responsibilities. Collaborates and partners with asset services leadership and geographic markets to ensure successful deployment and execution of initiatives with the highest level of service consistent with Cushman & Wakefield’s standards.

Requirements

Bachelor Degree in Business Administration or related discipline
10+ years of Property Management Experience
Experience in commercial real estate and accounting knowledge
Ability to monitor and anticipate trends and changes within the industry
Ability to successfully manage projects, adhere to timelines, and collaborate with team members
Demonstrates sound business judgment and analytical skills
Effective and efficient time management skills
Detail oriented, organized, and thorough
Proven record of providing excellent internal and external customer service
Excellent oral and written communications skills, including presentation skills

Nice To Haves

Or any similar combination of education and experience

Responsibilities

Identify opportunities and deploy best practices across the Asset Services business.
Partner with internal service lines, key stakeholders, and geographic city leads to ensure a high level of execution and client satisfaction, and to help drive distribution, participation, and review of tenant satisfaction assessments.
Liaise and collaborate between the Asset Services operations team and the HR, Finance, and IT Operations teams.
Represent the Asset Services business and serve as the project coordinator on the development and deployment of tools, resources, including technology enhancements.
Participate in calls and meetings relative to Asset Services projects, representing the service line on key initiatives, projects in process or under consideration for future deployment.
Assist in developing key initiatives and achieving goals as outlined by Asset Services leadership.
Develop business cases as needed for platform enhancements for key stakeholder approval.
Make recommendations, establish solutions, and resolve issues with regards to current tools and resources in use or future tools needed to support the growth of Asset Services.
Educate and provide guidance to Asset Services on platform resources and deployment of new tools.
Collaborate with Client Accounting, Transitions and Quality Control team and Training / CAM Analyst team in operations. Partner with these teams on development of tools and technology enhancements.
Work with the Asset Services Training team on deployment of training resources to the geographic markets in Asset Services as new processes and procedures are developed.
Manage the daily tasks/activities of a direct report (analyst).