Director, Operational Resilience

Wright-Patt Credit Union•Beavercreek, OH

3d•$135,970 - $203,861

About The Position

The Director of Operational Resilience will lead the credit union’s efforts to ensure operational resilience and preparedness in the face of adverse conditions. This role oversees business continuity and disaster recovery efforts, maintaining policies and procedures; ensuring compliance with regulatory requirements; assessing risks, vulnerabilities and business impact; and overseeing a team of BC/DR and insurance professionals.

Requirements

Experience in business continuity and disaster recovery.
Experience in risk assessment and business impact analysis.
Experience in crisis management and incident response.
Experience in designing and managing testing and exercise programs.
Experience in corporate insurance program administration.
Experience managing vendor relations, including sourcing, evaluation, negotiation, and monitoring.
Familiarity with cloud-based and on-premises infrastructure environments.
Knowledge of Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Understanding of applicable laws, regulations, and rules.
Ability to collaborate with senior executives and IT leadership.
Ability to communicate clearly and effectively with internal and external stakeholders.

Nice To Haves

Experience with Veoci incident management and mass notification platform.

Responsibilities

Providing strategic leadership and direction for the enterprise-wide BC/DR program.
Collaborating with senior executives to define and refine the organization’s resiliency strategy, establishing a clear vision, and ensuring alignment with business objectives and regulatory expectations.
Overseeing the development, implementation, and governance of policies, procedures, and plans, including the enterprise wide and department level business continuity plans that support operational resilience across both cloud-based and on-premises infrastructure environments.
Partnering closely with IT leadership to ensure that technology recovery capabilities are aligned with business priorities and that failover strategies are appropriately designed to support critical systems.
Defining and monitoring key performance metrics to evaluate program effectiveness, ensures plans remain efficient and scalable, and incorporates industry best practices and emerging trends to continuously strengthen the organization’s preparedness.
Assessing the organization’s overall resiliency posture across business operations and supporting technology platforms, including cloud-hosted and on-premises systems.
Identifying risks, vulnerabilities, and operational gaps that could impact business continuity and leads Business Impact Analyses (BIA) to determine critical processes and supporting infrastructure dependencies.
Ensuring that recovery objectives, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are aligned to business needs.
Driving development and implementation of mitigation strategies, ensuring resilience capabilities are proportionate to risk exposure and aligned with regulatory expectations and the organization’s risk appetite.
Ensuring assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
Serving as a central leader during business disruptions, coordinating enterprise-wide response efforts across business and technology teams.
Owning and maintaining the organization’s incident management and mass notification platform (Veoci) to enable timely, coordinated communication and action.
Directing cross-functional collaboration with IT to assess system impacts, activate failover capabilities, and execute recovery procedures for critical platforms across both cloud and on-premises environments.
Working closely with Corporate Communications to ensure clear, accurate, and timely messaging to partners, members, and executive leadership.
Supporting executive decision-making, ensuring effective execution of Business Resumption, Disaster Recovery, and Pandemic Response Plans, and maintaining consistent communication throughout the full lifecycle of an incident.
Ensuring organizational resilience during non-technical disruptions such as severe weather, utility outages, and physical security incidents.
Designing and managing a comprehensive testing and exercise program to validate the effectiveness of BC/DR plans across both business functions and supporting environments in technologically.
Coordinating closely with IT to design, execute, and evaluate failover and recovery tests for critical systems, including cloud-based applications and on-premises infrastructure.
Ensuring that testing scenarios reflect realistic disruption events, documents results, and drives continuous improvement based on identified gaps.
Advancing overall program maturity by refining processes, enhancing testing methodologies, and promoting organizational training and awareness to strengthen readiness across the enterprise.
Overseeing day-to-day administration of the credit union’s corporate insurance program, ensuring appropriate coverage is maintained to mitigate financial exposure arising from operational disruptions, cyber events, and other emerging risks.
Ensuring coordination with internal stakeholders and external partners to evaluate coverage adequacy, support claims processes, and integrate risk transfer mechanisms into the broader resiliency framework.
Managing vendor relations, including involvement in sourcing, evaluating, and selecting resiliency, insurance, and other critical vendors.
Participating in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks.
Ongoing monitoring of vendors to ensure they provide quality products and services in alignment with organizational goals.