Director, Operational Reporting & Performance Analytics

Health Plans Inc•Remote, US,

5h•$146,000 - $166,000•Onsite

About The Position

HPI is a respected industry leader with over 44 years of experience, known for its innovation and adaptability in providing a suite of health and benefit solutions to employers as a third-party administrator. The company fosters a supportive and inclusive work environment where innovation thrives, investing in team growth and well-being to ensure exceptional service. Joining HPI means contributing to ideas that make a real difference for employers and employees nationwide, tackling challenges with passion and purpose.

Requirements

Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field.
10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations.
5+ years leading enterprise reporting or quality management teams.
Experience implementing KPI frameworks, executive dashboards, and performance management programs.
Experience leading cross-functional organizational change initiatives.

Responsibilities

Provides enterprise leadership for internal operational reporting, performance management, and quality management across Health Plans, Inc.
Establishes and executes the organization's strategy to centralize operational reporting within the Enterprise Analytics department, transitioning reporting responsibilities from individual operational business units into a scalable, standardized reporting model.
Oversees the development of tactical operational reporting that supports daily, weekly, and monthly management activities.
Leads strategic executive reporting that enables informed decision making across the organization.
Develops enterprise KPI frameworks.
Facilitates monthly operational business reviews.
Monitors performance guarantee results.
Implements a formal Quality Management program that identifies underperforming metrics, conducts root cause analysis, and partners with the Transformation team to drive continuous process improvement.
Develops and executes a multi-year strategy to centralize operational reporting within Enterprise Analytics.
Partners with operational leaders to transition reporting responsibilities while preserving business knowledge and service levels.
Establishes governance, standards, ownership, documentation, and prioritization for all operational reporting.
Standardizes enterprise KPI definitions, reporting cadence, and scorecards across departments.
Oversees development and delivery of daily, weekly, monthly, and ad hoc operational reporting.
Ensures reporting is timely, accurate, automated, scalable, and aligned with business priorities.
Leads creation of executive dashboards using Power BI and enterprise reporting platforms.
Implements reporting intake, prioritization, and service management processes.
Leads monthly operational business reviews with executive leadership.
Develops executive scorecards covering departmental KPIs, operational performance, client Performance Guarantees, service levels, financial and operational trends.
Provides executive insight, narrative, and recommendations beyond reporting results.
Identifies enterprise risks, trends, and opportunities through proactive analytics.
Designs and implements an enterprise Quality Management framework for operational performance.
Monitors enterprise KPIs and establishes thresholds requiring corrective action.
Leads root cause analyses for KPIs that fail to achieve targets over defined periods.
Coordinates cross-functional corrective action plans and monitors sustained improvement.
Develops formal referral processes for the Transformation team for process improvement opportunities.
Tracks improvement initiatives from identification through implementation and benefit realization.
Leads, mentors, and develops a high-performing operational reporting team.
Builds strong partnerships with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership.
Represents Enterprise Analytics in executive meetings and strategic initiatives.