Director, Operational Excellence - Labor Management

Beth Israel Lahey Health

1d•$150,000 - $200,000•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reporting to the Executive Director of Operations Transformation, the Director is responsible for driving operational excellence (OE) across BILH in operational efficiencies, staff complement, and operational effectiveness. In this role, the Director will identify and drive system-wide efficiency initiatives to reduce variability and support integrated operations across the BILH system. Initiatives will focus on goals such as standardizing scheduling and timekeeping policies and tools, deploying and optimizing productivity tools, and aligning workflows to remove duplicative processes. The Director serves as a subject matter expert in labor strategy and workforce optimization, and is responsible for collaborating with system and hospital leadership to define the vision and strategic approach for achieving system goals. The Director will play a leadership role across relevant system and hospital committees and will manage a portfolio of OE initiatives. The Director will work directly with project management team members who will support this work, including through the facilitation of cross-functional teams. Partnering with local clinical and operations leaders, the Director will identify opportunities for improvement and develop comprehensive implementation and performance measurement plans. The Director will be responsible for providing analytic support to inform decision making, develop tools and metrics for tracking performance, and create materials and processes to enable effective communication, change management, and best practice sharing across entities. This role is a remote-hybrid position, with the Director expected to be onsite at any of the BILH hospital and system offices for rounding and meeting participation.

Requirements

Bachelor’s degree required.
10+ years of experience required.
Direct experience leading and implementing workforce optimization efforts required.
Must have solid understanding of workforce operations/management, strategy and healthcare operations to engage in discussions with system and local leaders and clinicians with high degree of independence and serve as subject matter expert and resource to colleagues.
Extensive experience in analytics solutions with the ability to create, run, and leverage reports to drive operational excellence and efficiency.
Demonstrated ability to analyze complex problems and critically evaluate information from multiple sources; manipulate and present data in a clear manner; synthesize findings from multiple sources into a coherent narrative; develop visually compelling presentations.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Power BI, and other web-based applications.
May produce complex documents, perform analysis and maintain databases.

Nice To Haves

Master’s degree in Business Administration, management engineering, healthcare management, public health, or related fields preferred.
Related work experience in operations, project management, performance/process improvement, and/or consulting preferred.

Responsibilities

Collaborates with system and hospital leadership to develop a BILH-wide vision for labor-related strategy and workforce optimization.
Partners with clinical and administrative leaders to articulate best practices and develop standard tools, including playbooks and performance dashboards.
Partners with system and hospital leaders to identify goals and initiatives in support of this vision.
Creates and facilitates a data-driven process to determine allocation of OE resources in support of these initiatives.
Participates in and leads relevant system and local committees focused on productivity, staffing models, and workflows.
Rounds with leaders across BILH hospitals.
Develops a deep understanding of the BILH staffing environment and serves as a subject matter expert on best practices.
Leads the implementation of relevant OE initiatives that require broad organizational support, local hospital engagement, and input from multiple stakeholders.
Partners with system and hospital physician, nursing, and administrative leadership to drive sustainable results.
Effectively manages initiatives to meet goals within established guidelines and timeframes.
Manages scope, using project management / performance improvement best practices, and anticipates opportunities and risks proactively to ensure the OE and cross-functional teams are meeting key milestones and deliverables.
Oversees quantitative analyses to support the identification, implementation and monitoring of relevant OE initiatives.
Partners with Finance and IT on efforts to automate reporting as much as possible and to ensure the reliability and quality of data.
Serves as the day-to-day point of contact for labor-related OE efforts for system and hospital leaders, keeping leaders apprised of progress, escalating any risks or concerns.
Builds and maintains strong working relationships with colleagues across BILH, including system and hospital leaders.
Oversees the work of project managers on labor-related projects, including project management and performance evaluation efforts.