Director, Office of Faculty and Academic Support

Georgetown University•Washington, DC

3d•$54,616 - $100,493•Onsite

About The Position

The Director of Faculty and Academic Support at Georgetown Law, Georgetown University, manages a team of administrative support professionals to provide efficient and comprehensive support to the Law Center Faculty. This position exists to work closely with faculty to determine their academic and administrative needs while overseeing support assignments to ensure an equitable distribution of work. The Director builds relevant policies, upholds compliance standards, and partners with other academic offices during the summer term to deliver coordinated administrative and operational support. By establishing strong rapport and fostering collaboration across departments, the incumbent supports campus-wide service enhancements and makes strategic staffing recommendations to ensure continuity of faculty and academic services.

Requirements

Bachelor's degree required and 10 years of progressive administrative and/or customer service experience.
Proven management experience, with a strong emphasis on effective team leadership.
Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.
Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.
Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions.

Nice To Haves

Experience in a legal environment or higher education.
Knowledge of WorkDay and budgeting is preferred.

Responsibilities

Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.
Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.
Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.
Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.
Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability.