Director of Work Management (Work Planning)

NiSource • Columbus, OH

1d

About The Position

Leads standardization for Operations Work Management, responsible for work readiness which includes coordinating, prioritizing, scheduling and dispatching of construction, system operations and customer programs and controls teams providing critical support to all six (6) NiSource operating companies. Responsibilities include: developing and implementing standard strategic approach for all field work between all companies, align the organization for acceptance and change of new software process, oversight of all applicable gas related work management activities related to large gas projects and related contractor activities, gas measurement, pressure regulation, corrosion, leakage inspection, cast iron surveys, curb box programs, patrolling, locates, and expansion of AOC programs. Ensures effective scheduling, prioritization based on risk and compliance and assignment of gas related work and manages QA/QC efforts within the department to ensure compliance and exceptional customer service. Scheduling ensures adherence to compliance requirements and execution of electric operations work plans. Close partnerships must be maintained between key organizations to drive successful outcomes. Establish joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages employees, establishes a culture of trust and accountability and creates a strong pipeline of talent. Essential Functions Assist in developing and driving strategy and direction for overall Integration Center execution of NiSource corporate vision and objectives Accountable for oversight of Integration Center responsibilities related to construction and system operations work plans, customer programs and controls execution across the seven states Provide visible, active and calm leadership during critical events Collaborate closely with other Integration Center leaders during incidents to ensure business continuity and exceptional response to any incident Drives accountability for compliance within the Integration Center Collaboration and communication with business partners on key strategic and operational matters Champion consistency and collaboration throughout Integration Center and operations Sets expectations of need to build and maintain close partnerships with operations and planning teams to ensure success Provide effective communication, motivation, guidance, training and knowledge to your team Manages toward aggressive financial and departmental targets Create a culture where all people feel valued and have opportunities to grow and develop

Requirements

• Bachelor's Degree in Operations or Business Management, Engineering, or equivalent work experience
• 3+ years of leadership experience in operations or work management related activities
• Demonstrated ability to think strategically and understand the big picture
• Proven ability to build strong collaborative partnerships
• Ability to help teams/partners reach consensus
• Demonstrated sense of urgency and ability to drive execution
• Ability to lead teams through significant change
• Proven ability to build organizational talent and create highly successful teams
• Excellent oral and written communication skills
• Working knowledge of PC applications
• Ability to travel as needed
• 24/7 operations at times requires availability at night, on weekends, holidays, etc.
• Diverse background across operations, work management activities (planning, scheduling, dispatch)
• Strong knowledge of or experience in operations planning, budgeting

Nice To Haves

• Minimum of 5 years of leadership experience
• Minimum of 5 years of direct field or construction operations, Integration Center or operations related experience
• Minimum of 3 years leading other leaders
• Continuous improvement experience (Lean, Six Sigma etc.)

Responsibilities

• Develop and implement standard strategic approach for all field work between all companies.
• Align the organization for acceptance and change of new software process.
• Oversight of all applicable gas related work management activities related to large gas projects and related contractor activities, gas measurement, pressure regulation, corrosion, leakage inspection, cast iron surveys, curb box programs, patrolling, locates, and expansion of AOC programs.
• Ensure effective scheduling, prioritization based on risk and compliance and assignment of gas related work.
• Manage QA/QC efforts within the department to ensure compliance and exceptional customer service.
• Ensure scheduling adherence to compliance requirements and execution of electric operations work plans.
• Establish joint accountability and shared metrics with key business partners to ensure alignment between organizations.
• Provide strong and inclusive leadership in a manner that engages employees, establishes a culture of trust and accountability and creates a strong pipeline of talent.
• Assist in developing and driving strategy and direction for overall Integration Center execution of NiSource corporate vision and objectives.
• Accountable for oversight of Integration Center responsibilities related to construction and system operations work plans, customer programs and controls execution across the seven states.
• Provide visible, active and calm leadership during critical events.
• Collaborate closely with other Integration Center leaders during incidents to ensure business continuity and exceptional response to any incident.
• Drive accountability for compliance within the Integration Center.
• Collaborate and communicate with business partners on key strategic and operational matters.
• Champion consistency and collaboration throughout Integration Center and operations.
• Set expectations of need to build and maintain close partnerships with operations and planning teams to ensure success.
• Provide effective communication, motivation, guidance, training and knowledge to your team.
• Manage toward aggressive financial and departmental targets.
• Create a culture where all people feel valued and have opportunities to grow and develop.

Benefits

• As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director