Director of Wired Networks

University of Washington•Seattle, WA

3d•Hybrid

About The Position

UW Information Technology has an outstanding opportunity for Director of Wired Networks to join their team. About this Opportunity Reporting to the Executive Director, the Director of Wired Networks is responsible for the overall engineering, implementation, and operation of multiple large scale UW managed wired networks (UW Academic Campus, UW Medicine, the Washington State K-20 Network, and the Pacific Northwest Gigapop). This includes developing and directing technical strategy, overseeing operational and service delivery efforts, and directly managing a large team - including senior network/systems engineers and two managers, each with large teams (Network Implementation and Wired Network Engineering). The role also oversees large project and operational budgets, vendor relationships, and cross-organizational delivery while aligning with governance and service management practices.

Requirements

Bachelors degree in Information Technology, Computer Science, Engineering, or a related field or experience.
Minimum of five (5) years of experience in IT management, involving complex networks and related IT infrastructure in a large enterprise environment - with demonstrated success in service lifecycle, governance, managing risk, and budget stewardship
Demonstrated experience managing a large team of senior network engineers
Demonstrated experience managing large, complex technology projects and programs with multiple stakeholders, dependencies, and competing priorities
Demonstrated experience delivering complex network-related projects (e.g., LAN/WAN, wireless, data center, or telecommunications)
Experience developing and managing large capital and operating budgets
Experience leading cross-functional teams and coordinating work across technical and business organizations
Comprehensive experience with project management methodologies and tools (e.g., Agile, Waterfall, or hybrid approaches)
Experience with portfolio management, project governance, risk management, and strategic planning
Demonstrated experience managing communications with diverse stakeholders: excellent written and verbal skills; able to influence across academic, research, and clinical constituencies in a matrixed environment; strong documentation and executive reporting

Nice To Haves

Experience managing network services in higher education, healthcare, or research environments.
Knowledge of IT service management frameworks (e.g., ITIL).
Experience coordinating with regional or national research and education networks.

Responsibilities

Define vision, strategy, and roadmap for Wired Networks aligned to UWIT strategic plans and enterprise architecture; represent the service to governance bodies.
Direct the development and evolution of service offerings; set service-level objectives and define outcome metrics
Oversee financial performance: direct development and management of OPEX/CAPEX budgets, work with UWIT Finance on cost recovery rates, ensure auditability and compliance.
Direct lifecycle for Network Engineering and Deployment: architectures, standards, capacity, reliability, continuity, and security controls.
Oversee change, incident, and problem practices; chair/participate in Change Advisory Board as needed; ensure post-incident reviews and continual improvement.
Oversee creation and maintenance of service documentation: both customer facing (Service Catalog, Knowledge Base, etc.) and internal (engineering processes/procedures, drawings, etc.)
Sponsor and provide leadership for large cross-unit initiatives and projects (network infrastructure and tools, process development, etc.)
Set success criteria and milestones; manage risks, dependencies, and vendor deliverables; report to executive stakeholders.
Lead a large team - including senior network/systems engineers and two managers, each with large teams (Network Implementation and Wired Network Engineering).
Build a diverse, inclusive, high-performing culture; hire, coach, set goals, conduct annual reviews, and drive career development.
Align staffing models, on-call coverage, and succession planning to service risk profiles.
Maintain relationships with leadership at UW Medicine IT, PNWGP, Washington State K-20, and peer R&E networks; coordinate technical strategies and service delivery models
Own vendor portfolio strategy; negotiate contracts and manage performance; provide input/influence product roadmaps; and optimize value.
Other duties as assigned