Director of Warehouse Operations

Gamers Choice•New York, NY

53d•$100,000 - $150,000

About The Position

The Director of Warehouse Operations is responsible for leading all aspects of warehouse operations for our rapidly growing business. This role oversees fulfillment, shipping/receiving, and inventory control to ensure smooth, efficient, and accurate delivery of goods through the supply chain. The Director of Warehouse Operations will lead a team of warehouse associates, set performance standards, and drive operational excellence to support a world-class customer experience.

Requirements

8+ years of experience in warehouse or logistics management, including supervisory experience.
Strong understanding of e-commerce fulfillment, shipping operations, and inventory control.
Proficiency in warehouse management and shipping software.
Excellent organizational, problem-solving, and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.
Physical ability to lift up to 50 lbs and stand for extended periods.
Experience with ERP/WMS tools/systems

Nice To Haves

Background in lean warehousing or process improvement methodologies.
Experience scaling warehouse operations for high-volume e-commerce businesses.

Responsibilities

Oversee all day-to-day warehouse activities, including fulfillment, shipping/receiving, and inventory management.
Develop, document, and enforce Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and safety.
Supervise, train, and mentor warehouse and fulfillment staff; promote a culture of accountability and continuous improvement.
Ensure compliance with all safety regulations and maintain a clean, organized, and efficient warehouse environment.
Monitor shipping performance, accuracy, and timeliness to ensure customer satisfaction.
Maintain accurate inventory records and ensure timely reconciliation with internal systems.
Implement cycle counting and stock auditing processes to minimize shrinkage and discrepancies.
Work with procurement and operations teams to forecast inventory needs and manage stock levels.
Ensure all products from individual trading cards to sealed cases are properly organized, labeled, and stored.
Track and report on key performance metrics (accuracy, throughput, cost efficiency, etc.).
Identify and implement improvements in warehouse layout, picking methods, and material handling.
Collaborate cross-functionally with Operations, Customer Support, and Purchasing teams to resolve logistical challenges.