Director of Warehouse Operations & Leadership

Mai Placement•Brooklyn, NY

2d•Onsite

About The Position

The company has built a substantial warehouse and distribution operation and now needs a strong operational leader to elevate performance through leadership, accountability, and execution. This role is not about personally solving warehouse problems. It is about building leaders who solve warehouse problems. The Director of Warehouse Operations & Leadership will own the performance of the entire operation through managers and supervisors, creating a culture of accountability, operational discipline, safety, continuous improvement, and forward planning. Success will come from building a leadership team that consistently delivers inventory accuracy, fulfillment performance, labor productivity, safety excellence, and operational scalability with minimal executive involvement. This is a hands-on leadership role for someone who knows how to lead leaders, hold people accountable, improve operations through structure, and build an organization capable of sustaining growth.

Requirements

Experience leading large-scale warehouse, distribution, logistics, manufacturing, or operational environments
Proven experience leading managers and supervisors in a multi-layer organization
Strong understanding of inventory control, fulfillment, receiving, and warehouse operations
Experience building accountability systems and performance-driven cultures
Strong forecasting, planning, and operational decision-making capability
Demonstrated ability to improve operational performance through leadership
Strong analytical and problem-solving skills
Ability to operate successfully in a fast-paced, high-accountability environment
Proven experience leading managers, supervisors, and multi-layer leadership teams
Led leaders within a warehouse, distribution, manufacturing, logistics, or similar operational environment
Proven track record improving operational performance through leadership rather than individual contribution
Experience building accountability, ownership, and performance management systems
Strong leadership development, coaching, and succession planning experience
Good understanding of Lean concepts
Experience improving warehouse KPIs, productivity, safety, throughput, inventory accuracy, or operational efficiency
Strong planning and forecasting capability
Data-driven leadership style
Ability to operate in a fast-paced, high-accountability environment

Responsibilities

Own the performance of the warehouse leadership team
Lead managers and supervisors through clear expectations, accountability, coaching, and performance management
Build a culture where leaders take ownership of results rather than escalate problems
Develop future leaders and strengthen succession throughout the operation
Establish operational rhythms, scorecards, and accountability systems that drive execution
Own end-to-end warehouse and distribution performance
Ensure receiving, inventory control, storage, fulfillment, and shipping operations perform at a high level
Drive consistency, reliability, and operational discipline across all functions
Remove bottlenecks that impact customer service, productivity, safety, or operational performance
Ensure operations are planned weeks, months, and quarters ahead
Align labor, equipment, inventory, and facility capacity with business demand
Build proactive operating plans that support growth without sacrificing execution
Drive Lean thinking throughout the organization
Build a culture focused on waste reduction, process improvement, and operational excellence
Improve productivity, throughput, and efficiency through structured improvement initiatives
Own safety performance throughout the facility
Ensure managers actively identify and eliminate operational risks
Create a culture where safety, accountability, and execution are non-negotiable
Own labor productivity and warehouse operating costs
Drive efficiency improvements through better leadership, planning, and execution
Use operational metrics to make decisions and improve performance